Seeking a client-focused full-time Customer Service Representative.
Your main mission as our Customer Service Representative will be to work the front lines of client service and leave a positive impression with current and prospective clients.
You will assist with client questions, up-sell, cross-sell and provide excellent care to all of our customers.
If you are a motivated self-starter with a positive attitude who thrives in a fast-paced environment, then this is your opportunity for a rewarding career.
Responsibilities include, but not limited to :
- Communicate with customers and navigate their insurance information
- Identify opportunities to up-sell or cross-sell based on customer needs
- Provide expert professional support to our sales team
- Schedule appointments / calls
- Timely and accurately complete administrative tasks
- Troubleshoot customer issues and resolve them quickly
- Provide excellent customer service!
Qualifications :
- Ability to work in a fast-paced , customer focused office
- Prior experience with phone-based or in-person customer service
- Excellent written and verbal skills
- Ability to actively listen
- A courteous and professional demeanor
- Expert attention to detail
- Superior time management and organizational skills
- Sense of Urgency
Requirements :
- Property & Casualty License (must be able to obtain)
- customer service experience preferred
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
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