Manager of Nurse Case Management Services

Job Description

Job Description

Position : Manager of Nurse Case Management Services

Program : Health Services

Reports to : Director of Case Management Services

Salary : $116,987-$123,487

Status : 100%,

Probation : 180 days

Benefits : Medical, Vision, Dental, and Life Insurance; also including Long Term Disability, an Employee Assistance Program, and a 403B retirement plan

Under the supervision of the Director of Case Management Services, the Manager of Nurse Case Management Services provides direct supervision and oversight of the RN Care Managers, the Assistant Manager of Nurse Case Management Services, and the Audre Lorde Health Program (ALHP) RN Manager.

The Manager of Nurse Case Management Services ensures that Case Management Services operates with-in industry standards and meets all contractual requirements and guidelines.

ESSENTIAL FUNCTIONS :

1) Program Planning and Management

• a. Provides overall direction and guidance for Case Management Services;
• b. Provides direct supervision and guidance to the RN Care Managers, the Assistant Manager of Nurse Case Management Services, and the Audre Lorde Health Program (ALHP) RN Manager;
• c. Provides indirect supervision and guidance to the LVN Case Managers;
• d. Provides direct supervision of the Medical Care Coordination (MCC) and other medical case management programs;
• e. Works closely with the Director of Case Management Services, Director of Nursing, MCC Teams, Medical Providers, HS Managers, and staff to ensure that Case Management and Specialty Care Services meet patient care and regulatory requirements;

2) Staff Development and Management

• a. Responsible for all human resources functions for direct reports including hiring, firing, and disciplinary action;
• b. Maintains appropriate documentation and ensures compliance with all LA LGBT Center policies and requirements;
• c. Ensures that staffing levels and coverage are adequate to meet patient care and regulatory requirements;
• d. Maintains systems to provide regular feedback and evaluation for employees;
• e. Works closely with management to maintain a positive patient care atmosphere in the clinic and throughout the organization;
• f. Develops and implements staff training; and develops programs to meet continuing education and contractual requirements to further increase knowledge in the provision of case management services, specialty care, and nursing / medical care;

3) Quality Management

• a. Provides Quality Management direction, support, and oversight for Case Management activities in all HS divisions and other LA LGBT Center areas as appropriate;
• b. Actively participates in Quality Management (QM) Committee and ensures that regular monitors are conducted and reported on;
• c. Leads and / or participates in various special projects teams to address areas of concern;

4) Clinical Compliance

a. Develops and maintains current Policy & Procedure (P&P) for Case Management services and ensures that they comply with all regulatory and contract requirements;

b. Actively participates in the Nursing Unit Level P&P Committee

• c. Conducts regular meetings with staff to ensure full understanding and compliance for all P&P, QM plans and risk management activities;
• d. Participates as needed in all program, licensure, and other external audits and in the preparation of Plans of Corrective Action;

5) Miscellaneous

• a. Participates in LA LGBT Center and HS meetings as required;
• b. Attends outside meetings and represents the organization as needed;

c. Other duties as assigned.

JOB QUALIFICATIONS AND EXPERIENCE :

• 1) Minimum of three years experience in direct patient care, preferably in an ambulatory care setting;
• 2) Minimum of two years experience in Case Management;

3) Minimum of two years increasingly responsible nursing management, experience preferably in out-patient setting.

• 4) Experience in HIV / AIDS, other infectious diseases, and chronic disease care / management;
• 5) Basic knowledge of state / federal reporting requirements pertaining to infectious diseases;
• 6) Knowledge of budget processes, quality assurance / improvement, distribution reports, DHSP, HRSA, FQHC, PCMH standards, and other regulatory standards including state / federal laws, rules, and regulations;
• 7) Excellent verbal and written communication skills, including strong organizational, detail, and interpersonal skills;
• 8) Excellent Computer skills and knowledge of Microsoft Office, word processing, Electronic Health Records, and other software systems;
• 9) Ability to be self-motivated and dedicated to initiating and completing complex tasks;
• 10) Ability to handle multiple tasks, be detailed oriented, and maintain strict confidentiality of medical information;
• 11) Able to work well independently with minimum supervision;
• 12) Bilingual (English / Spanish) skills a plus;
• 13) Knowledge of or experience working with the LGBTQ community and familiarity with issues of relevance to LGBTQ people;
• 14) A passion for the Center’s work and its mission to make the world a better place for LGBTQ people;

15) Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

TRAINING, EDUCATION AND LICENSURE :

Current California RN license

Current AHA CPR certification

BSN or MSN Preferred

Current and Active ACRN Certification Preferred

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical / physical / mental condition, pregnancy / childbirth and related medical condition, age, marital status, or veteran status.

The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws.

For more information, please contact jobs@lalgbtcenter.org