Business Customer Service Representative
AlphaGraphics - US778Olathe, KS, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionServe as the primary point of contact for business customers via phone, email, and in-person visits. Build and maintain strong, long-term client relationships. Understand and communicate company policies, procedures, and service offerings. Process orders, returns, or changes in service as needed. Document all customer interactions and maintain accurate records using CRM software. Collaborate with sales, production, and design teams to meet customer needs. Monitor customer satisfaction and identify opportunities for service improvement. High school diploma or equivalent (Associate or Bachelors degree preferred). 2+ years of customer service experience, preferably in a B2B environment. Strong verbal and written communication skills. Proficient in CRM systems and Microsoft Office Suite Excellent problem-solving skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Professional demeanor with a customer-first attitude. Experience in the commercial printing industry. Bilingual or multilingual is a plus.
Job Description
Job Description
Benefits :
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
Job Summary :
We are seeking a professional, detail-oriented Business Customer Service Representative to serve as a primary point of contact for our business clients. This role involves supporting client inquiries and ensuring a high level of satisfaction across all interactions. The ideal candidate will be a strong communicator with experience managing business-to-business (B2B) customer relationships.
Key Responsibilities :
Qualifications :
Preferred Skills :
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Customer Service Representative • Olathe, KS, US
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