In this role, you will be responsible for product management of CLEAR Verified (CV) Consumer experience. This includes the end to end experience of every person that verifies their identity through CLEAR Verified, both for existing & new customers.
Your focus will be defining a roadmap that balances 3 primary objectives : 1) ease of use, driving to the least frictional & most intuitive user experience possible 2) clarity of purpose, ensuring that people know exactly what is being collected & what is being shared & 3) delighting people, going through the CV process should feel wonderful.
You will own critical decisions & weigh tradeoffs between partner feature requests, new functionality, & tech investments, always focusing on solving problems for people & partners.
What You Will Do :
- Define CLEARs product strategy & roadmap for the consumer experience, always working backwards from the customer. Drive outcomes that support both company & team level success metrics
- Build & manage multiple complex products from start to finish, owning the end-to-end product lifecycle from design to delivery.
Drive a consistent & delightful end-user experience across multiple use cases.
- Represent CLEAR on external calls with partners to share roadmap & understand / prioritize partner feature requests
- Collaborate cross-functionally with Business Operations, Engineering, IT, Sales, Design, & Marketing in order to deliver against quarterly & annual roadmap initiatives
- Drive continuous improvement using qualitative & quantitative data to identify issues & ways to improve
- Deeply understand the evolving competitive landscape of digital identity, & understand where CLEAR is uniquely positioned to drive value for travelers
How Youll Measure Success :
You will develop success metrics for your team. Your top goal is to drive completion for people going through the CV flow across a number of verticals & use cases.
Its also critical that we ensure users have a delightful experience, not just a utilitarian one. Last, but not least, is partnering with engineering to build a platform that supports our ambitions using standard metrics such as conversion rates, time to complete, retries, etc.
What Youre Great At :
- 4+ years of experience in product management
- Proven track record of delivering high-quality, innovative consumer experiences at scale
- Ability to create a multi-quarter strategy based on current market trends & existing partner needs
- Outstanding organizational, communication, interpersonal, relationship-building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
- Entrepreneurial, strategic planner with proven ability to drive projects & strong analytical skills
- Ability to establish credibility & rapport with senior executives & technical & non-technical team members alike
How Youll be Rewarded :
At CLEAR we help YOU move forward - because when youre at your best, were at our best. Youll work with talented team members who are motivated by our mission of making experiences safer & easier.
Our hybrid work environment provides flexibility. In our offices, youll enjoy benefits like meals & snacks. We invest in your well-being & learning & development with our stipend & reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility & adoption / surrogacy support), flexible time off, free OneMedical memberships for you & your dependents, & a 401(k) retirement plan with employer match.
The base salary range for this role is $170,000 - $200,000, depending on levels of skills & experience.
The base salary range represents the low & high end of CLEARs salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience & performance.
The range listed is just one component of CLEARs total compensation package for employees & other rewards may include annual bonuses, commission, Restricted Stock Units
About CLEAR
Have you ever had that green-light feeling? When you hit every green light & the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling.
With over 22 million passionate members & hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, & travel.
Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, & more seamless experiences - making them all feel like magic.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job.
Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
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