Company Overview
Furnished Quarters, a privately owned LGBTQ+ diverse, is a unique player in the short-term housing industry, boasting over 25 years of experience in alternative accommodations.
As one of the largest independently owned companies, we offer diverse housing options for business and leisure travelers, setting us apart from the competition.
Our commitment to providing an exceptional assortment of inventory and best-in-class service ensures our guests enjoy an elevated home-away-from-home experience.
Company Culture
At Furnished Quarters, we sit at the exciting intersection of travel, hospitality, real estate, lifestyle, and design. Our five Core Values are Challenge, Collaboration, Care, Career, and Community.
We thrive on interesting challenges, celebrate collaboration, and deeply care about people, diversity, and inclusion as a certified LGBTQ+-owned business.
We support every employee in their career growth and development and foster a community where people feel comfortable being themselves and finding fulfillment in their work.
Maintaining a healthy work-life balance is not just encouraged but prescribed. Here, every person can define their own processes and work in an entrepreneurial environment where every voice is important.
Work with us and find out what it means to #StayDifferent.
Job Purpose
The Director of Guest Services at Furnished Quarters is a key leadership role focused on enhancing guest experiences and managing the Guest Service Department.
This position involves championing the company's values, overseeing guest request completion, providing solutions to guest difficulties, and coordinating with various departments.
A significant part of the role includes training and developing the team, managing escalated guest issues, and ensuring smooth operational processes.
The Director is responsible for maintaining adherence to company policies and standards and continuously seeking ways to improve efficiency and service quality.
This includes overseeing guest communication, managing maintenance requests, and handling various administrative and financial tasks.
This role is based at our NYC office, with hours from Monday to Friday, 9 : 00 AM to 5 : 30 PM.
REQUIRED SKILLS & QUALIFICATIONS
- A bachelor's degree in hospitality or other business-related degree is preferred.
- High School diploma or equivalency.
- Five years' previous supervisory experience is required.
- Refinement of all computer skills including, but not limited to, Microsoft Office applications : Word, Excel, Outlook, Oscar, and SalesForce.
- Ability to add, subtract, multiply, and divide into all measure units using whole numbers, common fractions, and decimals.
- Ability to read, write, speak, and understand English to communicate with management, clientele, and co-workers.
- Ability to prioritize and multi-task in a fast-paced environment.
- Excellent organizational and analytical skills with the ability to meet deadlines.
PHYSICAL REQUIREMENTS
An employee must meet the physical demands described here, with or without accommodation, to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to speak with customers. The employee must frequently sit, stand, and walk.
The employee is required to review text approximately 20 inches or less (i.e., working with small objects or reading small print), including using computers.
The employee must frequently enter text or data into a computer or other machine.
Compensation : $90,000 to $110,000 depending on experience.
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