Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative for our Westbury, NY location. In this role you will service customers in the respective territory by processing their requests for quotation, purchase order, blanket agreements, and other information as requested;

and by taking ownership of their complaints to provide solutions which meet with the customers satisfaction. This position will work as part of a team to support other members of the department as well as other members of the Company with customer satisfaction as the ultimate goal.

100% Onsite. No Remote Opportunity.

Your Responsibilities

• Process both written and verbal customer quotations for price and delivery. Interface with Quality Assurance and Technical support as needed to ensure accuracy.
• Follow purchase order review procedure when entering Quotations and customer orders. Confirming they are an active account, terms of payment, delivery date request, pricing, special label and / or special label requirement, standard terms and conditions and any special instructions to make sure we can provide what the customer has requested.
• Process blanket orders as requested by customers following established department guidelines.
• Daily review of open order report to ensure all orders are shipped on time. Documented confirmation to customer in advance of any potential issue or delay.
• Maintain customer contact information, quotations, order confirmations, complaints and any relevant customer communication in CRM.
• Work closely within the department, Sales and Technical Support to ensure efficient use of resources and functions to support Region Americas sales and profitability goals
• Perform other duties as required.

Your Profile

• High School degree (min) Associated or Bachelor’s degree in a related discipline is strongly preferred
• Minimum 1-3 years technical customer service or call center experience
• Strong Communication skills
• Fluent in Spanish a plus
• Effective time management skills with the ability to manage multiple tasks
• Attention to detail required
• Strong computer skills; knowledge of Windows, Word, Excel, Outlook preferred
• SAP experience is highly desirable
• Willing to work a flexible schedule
• Ability to work in a team environment.

We offer

Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment!

The perks and benefits of working at Oerlikon include the following :

• Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong.
• Excellent Dental and Vision coverage.
• Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey.
• 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals
• Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us!
• Generous paid time off to support your physical and mental wellbeing.
• 12 paid company holidays to occasionally extend your weekends or time off.
• Flexible hours or remote work environment available for certain positions
• 100% company paid life insurance and disability insurance
• Employee Referral Bonus program because why not to bring your friends to work everyday!

Why Oerlikon?

Technology and sustainable innovation are our business. Throughout our organization, each employee feels a connection to that mission and to our passion for engineering solutions the world needs today and tomorrow.

As we embrace our role in building a better future, we celebrate the teams that have the power to bring that vision to life.

joinoerlikonus #joinourteam

Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success!

Oerlikon is required by law to include a reasonable estimate of the current compensation range for this position, which is $25.

00 to $35.00 per hour. Some positions within Oerlikon may also offer eligibility to participate in a discretionary incentive program.

The salary of the finalist(s) selected for the role will be based on a variety of factors that are considered in making compensation decisions including, but not limited to, internal equity, job location, work experience, education, training, certifications, licenses, etc.

Therefore, as compensation decisions are dependent on the facts and circumstances of each individual, it is likely that not all applicants will be hired at the highest end of the listed compensation range.

Our total compensation package goes beyond base compensation and it will include a competitive benefits package starting with 2 weeks paid time off accrued on a monthly basis, 12 holidays, 48 hours personal / sick time (exception for NY where we follow State law,) medical, dental, vision, 401K, holidays, pet insurance and tuition reimbursement all effective day one of hire.