Customer Services Representative
Job Description
Job Description
Day to Day :
Insight Global client, a Federal Credit Union is seeking to hire 15 contact center representatives to sit in their Hillsboro call center.
This representative will be responsible for answering 30-50 inbound calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM.
This representative will demonstrate the ability to upsell services and products while resolving client requests.
Must Haves :
- 1-2 years of customer service experience (fast-paced environment)
- Must have 1 year of recent sales experience.
- Proven ability to upsell services or products in a working environment.
- Proficient computer skills (MS Office Suite, Word, Outlook, Excel)
- Must have availability to work 6am- 4pm and 9 : 30am-6 : 30pm M-F
- Punctual attendance is required.
- Must be able to pass a soft credit check (will not affect their credit score)
Compensation :
$18.00 / hr to $20.00 / hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
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