Applications Engineer
Monrovia, CA
Direct Hire
Summary :
Evaluate customer supplied samples and recommend appropriate equipment for their applications. Provide technical support, consultation and application process development services to customers and other departments based on the product / technical knowledge and expertise acquired, prior to and post employment, by extended intellectual instruction and study.
This position regularly exercises discretion and independent judgement in the performance of job duties.
Responsibilities :
- Evaluate customer’s applications (contact customers and / or Sales Managers & Reps to obtain the necessary information needed to complete the applications in a timely manner).
- Complete welding, marking, cutting, etc. of the application and write detailed report of findings to include recommendation of suitable equipment for the customer to use for their application (May require reviewing equipment specifications personally or with the Product Engineer).
- Provide phone, email and on-site technical support and consultation to customers and other departments (Provide technical support to all Sales Manager’s, Reps and other departments, to ensure quality customer service).
- Travel to customer facilities. (Provide training classes, installation and set-up of equipment, or carry out process development).
- Give presentations on process fundamentals, use and application of equipment, sizing of equipment for applications, DOE’s, etc.
- Easily absorb technical knowledge and ability to memorize the technical performance specifications of the product line.
- Other duties as assigned.
Position Requirements :
- Excellent verbal and written communication skills.
- Exceptional organization and time management skills.
- Ability to multi-task without supervision and meet deadlines.
- Excellent computer skills and demonstrated ability in PowerPoint, Word and Excel.
- Good listening skills and note taking ability (demonstrating accuracy and memory of detail).
- Experience in phone and personal communication with customers.
- Positive attitude towards satisfying customer requirements.
- Commercial and business experience involving some knowledge of manufacturing and sales.
- Ideal candidate will have a positive and flexible approach to a heavy workload with constantly changing priorities.
- Field travel in the America’s, Europe and Asia.
EDUCATION & EXPERIENCE
- 4 year Technical College Degree required.
- A minimum 2 years of manufacturing engineering, design engineering or technical support / consulting experience required.
- Microsoft Office required.
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