Sr. UX Designer, AWS Billing, AWS CX

The world is building on AWS, from the Fortune 100 to thousands of startups. AWS Commerce processes billion dollars of transactions per week, and highly-skilled knowledge workers from financial analysts to IT managers turn to us every day to understand their billing, invoice as well as forecast and optimize their spending.

We’re looking for a customer-obsessed designer to map out a vision and strategy innovating and simplifying the overall AWS Customer billing experience for both direct AWS Customers and Channel Partners as well as lead the iterative delivery of design artifacts.

You will go deep in research and service design : understanding customer jobs-to-be-done, desired outcomes, and pain points, then rank desired outcomes and build to-be service maps that cross products to create a cohesive experience.

You'll collaborate closely with senior leaders to make strategic investments and drive execution that improves customers' desired outcomes.

As a Sr. UX Designer, you will own defining the customer experience for a collection of journeys with the highest potential ROI.

A successful candidate will be entrepreneurial, curious, creative, highly analytical and able to work autonomously to deliver results as part of a large cross-functional team.

We are looking for a designer who is a systems thinker and highly skilled at clarifying the big picture, driving alignment across a broad set of stakeholders while also highlighting the best point opportunities.

Key job responsibilities

• Analyze customer problems, design customer journey flows and delightful solutions that deliver results.
• Own and lead cross-functional design brainstorm and review meetings with Product, Tech, Science and business teams for input, alignment and sign-off on design deliverables.
• Design customer journey flows and low, medium and high-fidelity wireframes and mockups.
• Review and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval.
• Provide design assets to development teams for implementation.
• Provide design clarification and consultation as needed to engineers when UX deliverables are being developed.
• Measure the success and effectiveness of UX innovations.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face.

Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.

This team is part of AWS Utility Computing :

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry.

As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

BASIC QUALIFICATIONS

• 6+ years of design experience
• Have an available online portfolio
• Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
• Knowledge of best practices for information architecture and design
• Experience with UX design of complex workflows
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience working with stakeholders to plan and execute programs that are strategic in nature

PREFERRED QUALIFICATIONS

• Experience applying scrum to visual or UX design processes
• Knowledge of usability principles and techniques

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100 / year in our lowest geographic market up to $211,600 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled.

Applicants should apply via our internal or external career site.