Operations Manager

Job Description

Operations Manager

Full-Time

Location : Waukesha, WI

Compensation : $85,000 with experience

Ready to take your career to the next level? Coach USA is hiring an Experienced Operations Manager at our Waukesha, WI location! Join our dynamic team and be a part of our exciting growth journey!

Position Overview :

The Operational Manager will lead and coordinate all facets of the Operations Department, including scheduling, forecasting, and strategic planning, to ensure optimal use of assets for maximum safety, exceptional customer service, and efficiency.

This role reports directly to the General Manager.

What We Offer :

• Competitive pay rate
• Direct deposit
• Excellent benefits package (medical, dental, vision, short term disability)
• Company paid Life insurance
• 401k
• Vacation / 10 Paid Holidays / PTO
• Great Company Culture!

Requirements :

• Oversee daily operations and dispatch, ensuring efficient coordination and schedule adherence.
• Enforce DOT regulations to prevent operational and safety issues while monitoring charter bookings for efficiency and compliance with customer requirements.
• Schedule and adjust routes, contracts, and charters to optimize resources and meet demand.
• Assign drivers and vehicles to routes, managing last-minute changes and vacation schedules.
• Enter driver and vehicle assignments into the Distinctive program for accurate record-keeping.
• Review driver paperwork for accuracy in pay and billing data before processing.
• Address and resolve customer concerns by coordinating with relevant teams for timely solutions.
• Foster a positive work environment, managing driver morale and uniform compliance.
• Collaborate with managers to provide comprehensive training for drivers, dispatchers, and operations staff.
• Work with HR, Safety, and General Managers on driver concerns and disciplinary actions.
• Approve operational purchases while adhering to budget guidelines.
• Partner with the Safety Manager to ensure a safe work environment and compliance with regulations.
• Participate in audits to maintain adherence to operational standards.
• Coordinate with the Maintenance Manager to ensure vehicle readiness and timely repairs.
• Assist with additional duties as assigned by the General Manager.
• Maintain confidentiality regarding all company matters, especially operational and personnel issues.

Qualifications :

• Strong problem-solving and decision-making skills in a fast-paced environment.
• Self-motivated with excellent oral and written communication skills.
• Supervisory experience, preferably in transportation or a related field.
• Ability to lead and collaborate effectively in both independent and team settings.
• Knowledge of and compliance with traffic, driver safety, and DOT regulations.
• Basic computer skills, including Microsoft Word and Excel.
• Willingness to learn GPS monitoring systems and company-specific software.
• Flexibility to work varied hours, including holidays and irregular schedules as needed.

Preferred Licenses :

• Current CDL Class B with a P endorsement
• Current DOT physical
• Drug & Alcohol Supervisor Training will be provided, if not already certified.

Coach USA would love to discuss your qualifications for this position.

Please email your resume to Brian Rogers at [email protected] on or before Friday, December 20, 2024.

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.