Customer Service Representative

Benefits :

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development

Company Description

K9 Resorts Luxury Pet Hotel (http : / / www.k9resorts.com) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award.

Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members.

Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

Job Description

Must be at least 18 years of age*

The Customer Service Representative is responsible for providing every client with a wow experience . As a CSR, you are the face of the company.

The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions :

Fluent in Microsoft Office and well-versed in computer usage

Willing / able to learn new computer programs easily

Very customer service-oriented

Able to use downtime effectively

Greets all customers coming into the building

Performs Check In / Check Out and reservation procedures in the POS system

Accepts payment from customers

Takes custody of pets and makes sure they are properly placed in the building

Answers telephone inquiries

Works closely with the management team to handle small office tasks

Provides tours of the facility to potential customers when necessary

Responsible for feeding and medicating of all dogs

Provides personal playtimes for dogs when such a service is requested

Takes dogs outside for elimination breaks

Performs body checks to search for pre-existing conditions and / or injuries

Has the ability to perform the following tasks at the request of the General Manager / Owner

Sanitation of all boarding and daycare accommodations

Monitoring Daycare

Bathing

QUALIFICATIONS :

Education and Experience :

High School diploma or equivalent

Previous pet care experience is preferred but not required

Some weekend and holiday hours are required

Technical Skills : *

Computer skills including knowledge of Microsoft Windows.

Proficient written and spoken communication skills.

Personal Characteristics : *

Must be able to communicate with all types of people, remain calm, mediate and problem solve

Must be of moral and ethical character

High level of emotional intelligence

Salesmanship personality and comfort

Ability to multitask

Strong ability to adapt to change and support company directives

A Can-Do - It is my job attitude

Outgoing, positive, enthusiastic personality

Must demonstrate love for dogs

Well-organized and efficient

Benefits

We offer competitive pay, opportunities to advance, and a 50% discount on all services.

Salary : $16-17 per hour

Benefits : Employee discount

Employee discount

Paid training

Schedule : Monday 1pm-7pm

Monday 1pm-7pm

Tuesday 1pm-7pm

Thursday - 1-7pm

Saturday - 6am-6pm

Fanwood, NJ 07023 :

Reliably commute or planning to relocate before starting work (Required)

Education :

High school or equivalent (Required)

Job Types : Full-time, Part-time

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise.

All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.