Corporate Director of Security Intelligence - Full Time (Caesars Palace LV)

CORPORATE DIRECTOR OF SECURITY INTELLIGENCE

JOB SUMMARY

The Corporate Director of Security Intelligence will be a role model providing leadership, direction, motivation, and training to the members of the Security Intelligence Center Team and Security Leaders Across the Company.

• The Corporate Director of Security Intelligence will set the standard of excellence by demonstrating personal integrity and creative investigative / analytical techniques.
• The Corporate Director of Security Intelligence serves to protect the integrity of Caesars Entertainment reputation, assets and legal liabilities, as well as its team members and guests.
• The Corporate Director of Security Intelligence will be responsible for functionality, personnel, reports, equipment and supplies necessary for the effective and efficient operation of the Security Intelligence Center, and other tasks assigned by the Corporate Vice President of Security.

QUALIFICATIONS

The following qualifications will be required for the Corporate Director of Security Intelligence :

• Preferred a Bachelor’s degree in Information Technology, International Affairs / Relations / Business, Emergency Management, Political Science, Criminal Justice or related discipline
• Prior experience in a position with direct guest contact is preferred
• Ability to manage several tasks and personnel at once
• A thorough knowledge of accepted Gaming and Security procedures
• Must possess effective written and oral communication skills
• Proficient computer skills including Microsoft Office
• Must be able to work independently with little to no supervision
• Ability to prepare and distribute high level reports such as; talent assessment, threat analysis, crime reports, etc.
• Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences including to executive management
• Demonstrated analytic and critical thinking skills
• Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
• Knowledge of security operations / procedures and analytical products
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail
• Must possess effective problem-solving skills
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.

RESPONSIBILITIES

The Corporate Director of Security Intelligence acts as the liaison between outside entities and Caesars Entertainment. The Corporate Director of Security Intelligence shall be responsible for planning, directing, controlling, and coordinating all activities within the Security Intelligence Center Team, including but not limited to special events, conventions, major incidents, and holiday weekends.

The Corporate Director of Security Intelligence will establish priorities, maintain follow-up to ensure adherence to work standards, and report all security matters to the Corporate Vice President of Security.

Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified, according to business necessity.

The Corporate Director of Security Intelligence will have specific responsibilities to include, but not limited to the following areas and criteria :

JOB RESPONSIBILITIES / DUTIES

• Interact with the Directors of Security from the Caesars Entertainment properties as necessary.
• Communicate with other departments as needed for security or situational awareness purposes.
• Governance of the Caesars Entertainment Crisis Communication Platform (Caesars Alerts Everbridge) and the ability to instruct the properties HR, Public Relations, Internal Communications and Security Leader on use of the system.

Provide Caesars Alert messages for properties without trained leaders on the Caesars Alerts system.

• Governance of the Caesars Entertainment Security Computer Aided Dispatch & Report Writing System ITrak. Including training of Security leadership at the properties on system functionality and editing system at requests of properties based on need.
• Receive a Secret Level Clearance through the Department of Homeland Security in order to receive Secret level briefings from the Federal Government on matters affecting the company.
• Evaluate new technologies, systems, artificial intelligence software that support keeping the properties safe from all threats and hazards.

Negotiate with vendors in conjunction with Caesars sourcing partners the costs associated with the programs.

• Prepare reports and evidence for use in legal actions, coordinating with Caesars Entertainment properties and personnel, local, state and federal law enforcement.
• Ensure NO reports of any nature are released to members of the general public without prior permission of the Corporate Vice President of Security.
• Ensure the Corporate Vice President of Security is contacted in the event any major incident has occurred on a Caesars Entertainment property, nationally, or globally.
• The Corporate Director of Security Intelligence will be on call 24 hours, 7 days a week, and as such, will respond to the Security Intelligence Center at the request of the Corporate Vice President of Security.
• Maintain a high level of confidentiality.
• Track, analyze and maintain an incident database of trends and patterns, and will communicate trends and intelligence with the Corporate Vice President of Security and any additional Caesars Entertainment Security personnel on a need to know basis.
• Assure compliance with the Gaming Control jurisdictions, company rules, regulations, and have knowledge of applicable laws.
• Ensure development of professional relationships with local, state, and federal law enforcement agencies, and with senior security management.
• Articulate and communicate written and verbal communications to an executive audience, accurately and precisely on a consistent basis
• Utilize and display above average critical thinking skills, in times of high stress with sometimes undefined processes and procedures.
• Analyze threats and envision potential or real-time impact to stakeholders, clients, talent, properties or assets, with the ability to develop or implement quick responses or mitigation strategies.
• Display original thinking and creativity, meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches to complex problems.
• Review, analyze and escalate open source intelligence, and subscription-based intelligence to help mitigate and report global threats to company property, team members and stakeholders.
• Support tactical open source monitoring efforts during special events, security incidents, disasters and other crises on a global basis
• At the Corporate Vice President of Security’s direction, the Corporate Director of Security Intelligence will liaison with law enforcement, fire department, or industrial and civil emergency response organizations related to emergencies on Company property.
• Evaluate and disseminate incoming information and reports from Caesars Entertainment security personnel, security officers in the field, Caesars Entertainment team members, suppliers, reporting parties, and local agencies
• Provide timely communications and actionable intelligence to support the protection of people, assets / intellectual property, and infrastructure of center and related interests / entities
• Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders
• Perform analysis, planning, and provide direction in order to ensure that the Security Intelligence Center is delivering maximum value to the business
• Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Directors to provide necessary documentation
• Develop training and Standard Operating Procedures (SOPs) for personnel assigned to the Security Intelligence Center and control rooms to facilitate effective performance
• Direct Security Intelligence Center personnel on multiple shifts, complete performance appraisals, handling employee complaints and disciplining

PERSONAL CHARACTERISTCS / ATTRIBUTES

• Neat, professional appearance with good personal hygiene and may wear the appropriate attire as required for the assignment.
• Set an example and be a role model / leader for all Security personnel through observance of all departmental policies and procedures.
• Must be tactful, maintain confidences, and foster an ethical work environment, prevent inappropriate behavior by co-workers, handle all situations honestly.
• Able to communicate clearly with staff, management, and the public through oral and written word, read and interpret complex information, be an active listener with customers and / or clients.
• Must be able to assume a role of authority as necessary in a high-risk crisis, exhibiting judgment and a realistic understanding of issues, review facts, weigh options, delegate responsibility, and empower associates to make decisions, provide constructive feedback.
• Must show respect and be able to adapt to different values, cultures, or backgrounds when dealing with difficult people or situations.

Build and maintain long term associations based on trust, help others.

Must be able to maintain high standards despite pressing deadlines, establish high standards and measures, do work right the first time and inspect material for flaws.

Must be able to test new methods thoroughly and reinforce excellence as a fundamental priority.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
• Must be able to physically restrain adults who weight more than 200 pounds.
• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.
• Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds.
• Must be able to see and, also, remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports.

The Investigator responds to visual and aural cues, and must be able to read, write, speak and understand English.

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must pass the physical and written testing of the Western Division Security Academy (Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton) within the first ninety days of employment.

REPORTS TO

Corporate Vice President of Security Operations.

NOTE : This job description in no way states or implies these will be the only duties to be performed by the Corporate Director of Security Intelligence occupying this position.