IT Desktop Support
Overview
GAYLOR ELECTRIC INC.
OUR VISION. The HIGHEST PERFORMING NATIONAL CONTRACTOR OF EXCELLENCE, delivering on our Cornerstone of Reliable Resources, Outcomes, and Insights;
dedicated to innovation, quality, and our genuine care for people.
OUR VALUES . Integrity. Customer Service. Safety. Sales Growth. Teamwork. Return on Investment. Performance. Personnel Development.
OUR PROMISE. GAYLOR ELECTRIC is committed to the safety, well-being & future of its employees.
Responsibilities
Scope of Work
The Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment.
Responsibilities
- Responding to support requests and taking necessary steps to resolve those problems.
- Document support issues and solutions.
- Remote problem-solving through use of remote connection tools.
- Diagnosing Windows and PC hardware issue.
- Laptop, iPad, iPhone configuration and deployment.
- Basic troubleshooting of LAN and connectivity issues.
- Perform data migrations and assist in data restorations.
Qualifications
Position Requirements
- An outgoing, amiable personality and desire to help others.
- Excellent communication skills.
- Good working knowledge in the Windows desktop environment.
- Maintains appropriate records, files, and documentation.
- Maintains confidentiality of all corporate information.
- Excellent time management skills and ability to multitask.
Education :
CompTIA A+ preferred (or may be obtained during the first year of employment).
Experience : Previous desktop support or IT helpdesk experience is preferred.
Note : The above description provides the general details considered necessary to portray the principle functions of the position and shall not be construed as a fully detailed description of all the work required that might be inherent in the position.
Gaylor Electric, Inc. is an equal opportunity employer including disability / vets.
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