Field Service Engineer - Remote in Columbus, OH

Give hope. Give health. Make your mark in the fight against cancer.

At Accuray, we make a direct and powerful impact on the lives of cancer patients every day - helping them live longer, better lives.

Our commitment to innovation offers a unique opportunity : the chance to change the fight against cancer by developing, introducing, and supporting new treatment delivery systems and software.

Accuray develops, manufactures, and sells radiotherapy systems for alternative cancer treatments, making treatment shorter, safer, personalized, and more effective.

Job Description

Field Service Engineer - Remote position in Columbus, OH

Summary :

The Field Service Engineer position is responsible for providing on-site and remote technical support for TomoTherapy and CyberKnife customers.

This includes onsite management and resolution of customer equipment issues and requesting further resources as needed. Timely response to customer requirements is essential due to the nature of the equipment and medical therapy provided to patients.

Essential Duties and Responsibilities :

PRODUCT SUPPORT

• Provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems.
• Promote customer satisfaction through timely responses to calls and effective communication.
• Maintain regular communication with managers and team members regarding customer matters.
• Manage schedule and work priorities to address urgent customer requirements.
• Provide remote support by phone, internet, and onsite visits as necessary.
• Document work activities in a timely manner.
• Review customer issues and communicate concerns regarding product performance and safety.
• Assist in training customer or site personnel as required.
• Care for parts inventory and manage expense reports appropriately.

PRODUCT DEVELOPMENT

• Provide feedback for service-related product improvements.
• Assist in the development and testing of service tools and design updates.
• Support project team activities and represent field service requirements.

Qualifications : a. Required :

a. Required :

• Minimum 5 years' experience in field service, installation, and troubleshooting complex electronic equipment or a bachelor's degree with less field experience considered.
• Ability to work independently and manage field service activities.
• Strong communication skills for conveying complex information.
• Strong system-level troubleshooting skills.
• Strong computer skills with basic networking understanding.
• Strong interpersonal and presentation skills.

b. Preferred or Desired :

• Previous experience in large medical device field service strongly preferred.
• Former military experience a plus.
• Bachelor's degree in engineering.
• Knowledge of medical linear accelerator or microwave RF systems preferred.
• Robotics or electro-mechanical systems service experience preferred.

To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

EEO Statement

At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment. We value diversity in our employees' backgrounds, as this variety adds energy to every team and project.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, including individuals with disabilities and veterans.

Make your application after reading the following skill and qualification requirements for this position.

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Remote working / work at home options are available for this role.