Technical Support Representative

Job Description

Job Description

The Opportunity :

We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential.

Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation.

And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you.

Let's get this party started!

We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers.

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience.

Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.

Job Summary :

We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.

The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller.

Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities :

• Answer inbound calls and greet customers with energy and enthusiasm.
• Assist callers with mobile devices. Troubleshooting devices.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Requirements :

• Work from Home position
• Equipment Provided
• 1+ years of customer service experience required.
• Must have at least 1 year of technical support experience with mobile phones.
• HS Diploma or GED / equivalent.
• Computer literacy and typing skills of 25 words per minute.
• Self-motivated and able to adapt and comprehend changes in business processes or procedures.

About Lehman Consulting and Recruiting

Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality.

Let us help you find your perfect match today!

LCR is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.