Lead Data Management Analyst- Customer Excellence Data and Analytics (CEDA)

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About this role :

Wells Fargo is seeking a Lead Data Management Analyst within Customer Excellence Data and Analytics (CEDA). Our organization, Customer Excellence Data and Analytics (CEDA), sits within Enterprise Complaints and Remediations (ECR) and focuses on being Wells Fargo's leading data and analytics organization in solving business problems, finding actionable insights, proactively mitigating risk, and enabling operational excellence.

CEDA supports the Wells Fargo enterprise with business enablement and analytics that solve problems, drive efficiency and sustain a strong risk and control environment.

We use our expansive knowledge of data to operationalize analytic solutions.

Within CEDA, this role will be a part of Strategy, Transformation and Automated Controls (STAC) which leads CEDAs strategic priorities, data as a "product," and transformation office supporting all analytical functions within CEDA.

STAC leads analytics development and business strategies focused on contact center operational efficiencies, quality controls, and risk mitigation in near-real time for enhanced customer and team member experiences.

We use unique skills and consultative skillsets to support CEDAs strategic objectives, employee services, and product management through agile transformation.

Our mission is to scale the program which allows for consistent process, risk, and control frameworks that offer people + data solutions that bring about more accurate and efficient risk coverage.

These solutions enhance risk coverage with the goal of 100% risk detection along with 100% correction capabilities for the frontline.

In this role, you will :

Develop routine and rigor to ensure delivery of policy compliant automated solutions that adhere to all enterprise policies (i.

e. Solution Delivery, Issue Management, Change Management, etc.).

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives using applications such as Power Apps
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently or within a team to make recommendations for system functions by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
• Lead project teams and mentor less experienced staff members

Required Qualifications :

• 5+ years of Data Management, Business Analysis, Analytics, or Project Management experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
• 4+ years of experience with analytical and Microsoft Power Platform tools (Power Apps, Power Automate, Power Query and Power BI, Tableau)

Desired Qualifications :

• Power Apps development expertise
• Knowledge of business intelligence tools such as Alteryx, SQL, and Power BI for analysis, reporting, visualization, and data driven testing purposes
• Review and identify areas for improvement leading to operational efficiency, process optimization, and field acceleration working with various teams within the organization (operations, IT, leadership, etc.)
• Reporting - Dashboard and Scorecard, MBR, business analysis
• Proven experience and track record in creating and executing strategic programs and working in strategic consulting teams.
• Good expertise on Data management, Excel / MIS / Reporting Tools / Power Point.
• Experience designing and maintaining Confluence templates, JIRA boards, and sprint execution
• Ability to identify, research and solution simple to complex business, technology and reporting requirements
• Experience with contact center data and exploratory data evaluation (finding data and data extraction)

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.

The range listed is just one component of the compensation package offered to candidates.

$100,000.00 - $237,100.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date : 24 Oct 2024

24 Oct 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.