Job Type
Full-Time
- Excellent customer services skills.
- Courteous and clear telephone voice.
- Strong knowledge of English grammar, spelling, and punctuation.
- Ability to follow oral and written instructions
- Ability to work cooperatively and effectively with others
Position Summary
COIT, a leader in the specialty cleaning and restoration industry is currently seeking a full-time Preferred Customer Service Representative.
Under general supervision, places daily telephone calls from a report generated from our customer database. The Preferred Customer Service Representative proposes Coit come out and give a free written estimate or do the actual cleaning on any of our services, and may offer a greater discount than the current advertised special.
Essential Functions
- Contacts potential customer by telephone and attempts to schedule dates for estimates or cleaning appointments
- Sells additional products and services
- Maintains a minimum level of appointments scheduled per hour. This department standard is to be determined by General / Operations Manager.
- When appropriate, resolves customer concerns to satisfaction of company and customers. Otherwise directs the customer to the appropriate manager for resolution of the concern
- Informs customers and proper cleaning procedures and maintenance methods
- Demonstrates professional knowledge of all company products and services
- Satisfactorily completes daily paperwork procedures
- Follows established policies
- Meets corporate standards for attendance and timeliness
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