Job Description
Job Description
We are in search of a Desktop Support Analyst to join our team in Boston, Massachusetts. In this role, you will be a critical player in providing IT support and troubleshooting in a corporate office setting.
This role offers a contract to hire employment opportunity, allowing you to grow and advance in your career.
Responsibilities :
- Provide IT support including laptop troubleshooting, basic patching, and windows device support
- Handle tasks such as changing passwords and unlocking user accounts
- Work collaboratively with the team to handle remote tickets for various offices
- Play a key role in upcoming IT projects such as migrating the company from on-prem windows domain to Intune and Windows 10 to Windows 11 migration
- Support C-Level executive (VIP / White-Glove support), docking laptops, and supporting printers
- Set up Wi-Fi and perform basic network troubleshooting
- Add computers to the domain and resolve application issues (Word, Adobe)
- Troubleshoot and fix monitors and handle any other Tier 1 tickets that arise
- Support users in Boston and New York by troubleshooting their laptops and desktops, imaging machines, and setting up workstations.
Skills :
- Proficiency in Computer Hardware, Desktop Support, and Remote Desktop Support
- Experience with MS Windows 10, Windows 11, and MS Office 365
- Knowledge of Patching and System Patching
- Ability to handle Laptop Hardware and Laptop Images
- Experience with Password Changes and Password Reset.
- Possess a minimum of 3 years' experience in a Desktop Support Analyst role or similar
- Competency in Computer Hardware and Laptop Hardware operations
- Proficiency in Desktop Support and Remote Desktop Support
- Familiarity with MS Windows 10, Windows 11, and MS Office 365
- Experience in Patching and System Patching processes
- Knowledge in creating and managing Laptop Images
- Ability to handle Password Changes and Password Reset tasks
- Excellent problem-solving skills and a keen eye for detail
- Strong communication skills to interact with different users and understand their issues
- Ability to work independently and in a team
- Must be able to handle multiple tasks and prioritize them effectively
- A proactive approach to identifying issues and proposing solutions
- Ability to maintain confidentiality and adhere to data protection laws
- Must have a customer-focused attitude and a desire to provide exceptional support to users
- Willingness to keep up with the latest industry trends and technologies.
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