serp_jobs.error_messages.no_longer_accepting
Quality Assurance Specialist - Bilingual (Remote and Temporary)
MAXIMUSMiami, FL, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters.remote
job_description.job_card.job_descriptionWorks on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures. Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards. Provide feedback on call monitoring results. Evaluate recorded and / or transcribed interactions of a complex nature between the caller / chatter / correspondent and the worker, and provide appropriate context of ratings. Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards Works with Customer Service Supervisors in assisting them in monitoring their team Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client Participates in calibration sessions with the client and complies with calibration results Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII) Requires a High School Diploma or GED Associate's Degree preferred At least 3 years of related experience in call center monitoring, quality assurance, and / or customer service Knowledge of quality assurance and continuous improvement concepts, procedures, and processes Ability to meet call monitoring deadlines and perform with skill and accuracy Organizational, teamwork, and customer service skills. Must be able to prioritize and organize work and work successfully in a multi-task environment Excellent interpersonal skills Effective oral and written communication skills; strong typing ability required Fluency in Spanish necessary Fully Remote Position Bring your own device required You will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.) Hardwired internet (ethernet) connection. Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net). Private work area and adequate power source. Video calls may be requested on occasion. Proper background and attire is required. High School diploma or equivalent with 1-3 years of experience. May have training or education in area of specialization.
Description & Requirements
Maximus is looking to fill a Bilingual Quality Assurance Specialist position. The Bilingual Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
- Position is a temporary and remote position
- Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8 : 00 AM - 8 : 00 PM EST
Must provide your own device / equipment : Computer or Laptop required, head set with microphone and monitor required
Essential Duties and Responsibilities :
Education and Requirements :
Education :
Must provide your own device / equipment : Computer or Laptop required, head set with microphone and monitor required
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Home Office Requirements :
Minimum Requirements
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .
Minimum Salary
20.61
Maximum Salary
30.48
serp_jobs.job_alerts.create_a_job
Quality Assurance Specialist • Miami, FL, United States
Job_description.internal_linking.related_jobs
We do this by creating programs that teach skills and support sustainable growth.Join us on our mission to Redefine STEM!.
Lead Quality Assurance Engineer.Our client is a leader in Web3 innovation, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Become a part of our caring community and help us put health first.The Stars Improvement, Clinical Professional (RN) is responsible for the development, implementation and management oversight of t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Reporting to : Manager, Quality Assurance.Monitor the performance measures of the CAMP by performing audits of internal and vendor organizations.
The Quality Assurance Auditor is responsible for perf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
GF Immigration Law - Abogada Julia (GFI) is one of the largest humanitarian immigration law firms focusing predominantly in fighting for undocumented human trafficking victims in aiding them to obt...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
This role will be ensuring products meet the highest standards of quality, reliability, and compliance.Lead quality initiatives throughout the product lifecycle.
Your expertise will help drive conti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
The Director serves as the head of the Quality Management and Regulatory Affairs team and leads, manages, and supports all medical device Quality System and Regulatory activities.Serves as Manageme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Compliance and Quality Assurance (QA) Specialist.Onsite) 12905 SW 129 Ave, Miami, FL 33186.The Compliance and Quality Assurance (QA) Specialist will play a critical role in ensuring that the organi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
AT ITRADE Innovations, we help create jobs and support the future of industries like space, technology, energy, and manufacturing.
We do this by creating programs that teach skills and support susta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Coordinator - Quality Improvement And Compliance.As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remained committed to providing acce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in Medley.The Call Center Quality Analyst 1 is responsible for monitoring call quality for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida.We humanize technical recruitment by identifying candidates' long-term career goals...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
About Us Longeveron Inc, a publicly traded (NASDAQ : .LGVN), clinical-stage biotechnology company developing cellular therapies for aging-related and life-threatening conditions, with our headquarter...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Inventory Control And Quality Assurance Specialist.The Inventory Control And Quality Assurance (ICQA) Specialist will perform the duties of cycle counting, which includes floor pick locations and v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Aptiva Medical is a rapidly growing national leader in direct-to-consumer Continuous Glucose Monitor (CGM) supplies.We're on a mission to make diabetes management seamless for patients across A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.
To learn how to apply for a facu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Safety, Quality And Patient Experience (SQPE) Specialist - Quality.Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The ideal candidate is detail-oriented, organized, and bilingual (English / Spanish), with strong computer skills and the ability to work in a fast-paced production environment.Schedule : Monday &ndas...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission.We're a growing pharm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Quality Assurance (QA) Document Control Specialist.This role is responsible for maintaining, reviewing, and managing GMP documentation to ensure compliance with regulatory standards.Monday to Frida...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Manager, Quality Assurance.World Fuel is seeking a dynamic Senior Manager, Quality Assurance to lead global aviation fuel quality programs that ensure product integrity from refinery to wing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Lead Quality Assurance Engineer
ITrade STEMMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Bilingual Quality RN - N Bay Village
Conviva Senior Primary CareNorth Bay Village, FL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Quality Assurance Auditor
Global Crossing AirlinesMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Legal Quality Control Specialist
GF IMMIGRATION LAW, PAMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. Product Quality Engineer
AkkodisFort Lauderdale, FL, USserp_jobs.job_card.permanent
- serp_jobs.job_card.promoted
Director of Quality Assurance & Regulatory Affairs (Miami)
DemeTECH CorporationMiami, FL, USserp_jobs.job_card.part_time
Compliance & QA Specialist
Peak TechnologiesMiami, Florida, United Statesserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Lead Quality Assurance Engineer
ITRADE STEMMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Quality Improvement and Compliance Coordinator
Mount Sinai Medical CenterMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Contact Center Quality Analyst 1
University of MiamiMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Lead Quality Assurance Engineer
Octagon TalentMiami, FL, USserp_jobs.job_card.full_time
Quality Assurance Supervisor
LongeveronMiami, FL, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Inventory Control Quality Assurance Specialist (Warehouse)
C&S Wholesale GrocersMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Reimbursement Specialist
Aptiva MedicalFort Lauderdale, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Quality Improvement Specialist 3 - Full Time
University of MiamiMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Safety, Quality and Patient Experience (SQPE) Specialist - Quality
Cleveland ClinicFort Lauderdale, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Quality Assurance Technician
5TH HQMiami, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director, Clinical Quality Assurance
EisaiMiami, FL, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Bilingual Quality Assurance Document Control
5TH HQ LLCFort Lauderdale, FL, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager, Quality Assurance
World KinectMiami, FL, USserp_jobs.job_card.full_time