Job Description :
At Enovis we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence - with the goal of transforming medical technology as we know it.
Because that's how we change the lives of patients for the better. And that's how we create better together.
Job Title : Customer Service Representative
Reports To : Retention Manager
Location : Mequon, WI
Business Unit Description : Foot Care Solutions
Job Title / High Level Position Summary :
Interacts with customers, company sales and / or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.
Key Responsibilities :
- Receives customer requests and prepares documents / trouble tickets related to processing returns (RMA), servicing and exchanges.
- Updates databases with status of returned materials issues and accounts for returns inventory.
- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Ensure service information accessible by sorting and filing documents / forms.
- May schedule field service repair calls. Handles requests for additional company materials.
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Minimum Basic Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Full knowledge of the job. Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Assignments are moderately difficult, may require some judgment in resolving issues or in making recommendation.
- Requires general instructions on newly introduced assignments.
- Typically requires a minimum of 2-4 years of related experience.
Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale.
We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.
Watch this short video and discover what creating better together means to us at Enovis :
Our Enovis Purpose, Values and Behaviors on Vimeo
We offer a comprehensive benefits package which includes :
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Spending and Savings Accounts
- 401(k) Plan
- Vacation, Sick Leave, and Holidays
- Income Protection Plans
- Discounted Insurance Rates
- Legal Services
ABOUT ENOVIS
Enovis Corporation (NYSE : ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.
Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.
Visit www.enovis.com to learn more.
EQUAL EMPLOYMENT OPPORTUNITY :
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law.
We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law.
We value the unique contributions that every employee brings to their role with Enovis.
ABOUT ENOVIS
Enovis Corporation (NYSE : ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.
Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.
For more information about Enovis, please visit www.enovis.com .
EOE AA M / F / VET / Disability Statement
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Licensed Customer Service Representative - Waukesha, WI
The Auto Club Group is seeking Member Representative II's or Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. Participates in a team...
Customer Service Representative
Customer Service Representative. Here's what you can expect working in Patient Registration (Customer Service):. Excellent customer service experience. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking c...
Customer Service Representative
Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career. Customer Service Representative**. Weve been serving the communities in the Northwoods o...
Customer Service Representative-marion/shawano
Premier Community Bank has an opportunity for a **Full-Time Customer Service Representative** in our Insurance Department. Assist customers with changes to their policies and make payments for customers. You will be working in a team environment to support our agents as well as assisting existing ...
Customer Service Representative
The Customer Service Representative is responsible for the delivery of outstanding service to our customers, the processing of orders for Part Sales, and the maintenance of our inventory stock levels, cost pricing and sales margins within the business unit. Customer Service Representative**. Lippman...
Customer Service Representative - Construction - Madison, Wi
Customer Service Representative - Construction - Madison, WI**. As a Customer Service Rep at Werner Electric Supply, youll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. Customer ...
Customer Service Representative Milwaukee Airport
The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on exp...
Customer Service Representative
Title: Customer Service Representative. Customer Service Representative. The Customer Service Representative is responsible for providing every client with a “wow experience”. Must complete K9 Resorts Certification Program for a Customer Service Representative. ...
Customer Service Representative - State Farm Agent Team Member
Norberto Matos, a prominent player in the insurance industry, is seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate informatio...
Customer Service Representative
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. Front office Customer Service experience required. Interpersonal and customer service skills. Clean workspace, this is the first point of contact our customers have with our facility. ...