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Customer Service Representative

Vaco
Waltham, MA, United States
$21 an hour
Full-time

Vaco has partnered with our client to hire a Customer Service Representative to join their team!

Where : This is a remote role with some travel to Waltham, MA

When : Immediate need, 6+ months, contract to perm

Pay : $21 / hour

Requirements : Troubleshooting experience, phone support, Bachelors Degree

Responsibilities :

  • Provides exceptional customer service by receiving and responding to inbound customer questions in a timely manner
  • Gathers information to develop a deep understanding of customer needs and promote a "one contact" customer service environment
  • Fulfilling basic customer needs, providing comprehensive responses to customer inquiries
  • Escalating advanced technical issues to technical support
  • Ensuring the highest level of accuracy, completeness and professionalism with all customer interactions
  • 4 days ago
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