Bilingual Insurance Specialist (Orange County, CA)

1820 E Deere Ave, Santa Ana, California, 92705-5721, United States of America

Insurance Specialist

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and / or concernsIdentify, resolve or escalate issues as appropriate for prompt and effective resolutionProactively build relationships with patientsProactively review patient lists with Social Workers and other clinic teammates to identify potential patient insurance issuesProactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management prioritiesPartner with Social Workers to maintain awareness of patient insurance questions
• Assist Medicare patients with understanding their Chronic Special Needs Plan, Medicare and Medicare Advantage optionsProvide high-level of customer service to ensure patient questions or issues are addressed effectivelyProvide information to patients to help them find and / or secure the insurance coverage of their choice
• Manage and update tracking tools as appropriateReview trends with team and operational leadershipProvide monthly reporting and analysis on key metrics related to patient education and advocacyCompile monthly operations reviews on assigned patient portfolio
• Attend team meetings, phone conferences, and training as neededKnow, understand, and follow teammate guidelines, employment policies, and department or company proceduresParticipate as requested in special projects and Insurance Management Team initiativesMentor team members as appropriate on Insurance Management practicesShadow new hires to mentor and to provide training as needed
• Here is what you can expect when you join our Village : A "community first, company second" culture based on Core Values that really matter.

Clinical outcomes consistently ranked above the national average.Award-winning education and training across multiple career paths to help you reach your potential.

Performance-based rewards based on stellar individual and team contributions.A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

What We’ll Provide :

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.

Below are some of our benefit offerings.

• Comprehensive benefits : Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family : Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity / paternity leave and more
• Professional development programs : DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong.

Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.

We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

LI-RH1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong.

Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.

We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Applications are accepted on an ongoing basis.

Salary / Wage Range

$17.50 - $30.00 / hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown.

DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at