A company is looking for a Senior Customer Service Representative to provide hands-on development to front-line customer service representatives.
Key ResponsibilitiesBecome a subject matter expert on products, services, and processes to assist CSRsMonitor performance and workloads of front-line CSRs, providing feedback and recommendationsCollaborate with management to develop efficient processes and perform basic CSR responsibilities as neededRequired Qualifications2+ years of experience in senior customer service roles leading a small team2+ years of experience in account managementHigh School Diploma / GED or Associates Degree requiredHigh proficiency in Word, Excel, and Outlook;
DOSS experience is a plusAble to work overtime when required
Customer Service Insurance Representative
A company is looking for a Customer Service Insurance Representative to service clients in the insurance sector. ...
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What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits....