System Administrator

Who we are :

Welcome to BookedBy, an industry-leading business management solution and scheduling software for salons, spas, and barbershops everywhere.

BookedBy with headquarters in Austin, TX features more than 100 employees across three continents and powers thousands of locations worldwide with top brands such as Sport Clips Haircuts, Diesel Barbershop, Perfect Look, Sharkey’s Cuts for Kids, Hairzoo, and more.

Founded in 2011, BookedBy’s scheduling platform has more than 60 million bookings annually and enters an exciting growth phase into other service-based businesses.

Job Summary :

The IT Systems Administrator is responsible for overseeing the maintenance and security of the company intranets and computer systems.

Duties include assigning and maintaining user access, installing and maintaining software, responding to employee concerns relating to IT, troubleshooting IT issues, and writing policy documents and training materials for employees.

Manages servers, network equipment, and other related IT infrastructure. Coordinates with company leadership to determine new technologies and enhancements for company's systems.

Essential Job Duties and Responsibilities :

• Own projects, solutions, and key responsibilities within a larger business initiative
• Lead remediation efforts for gaps in security and networking
• Handle business-critical IT tasks and systems administration
• Partner with internal and external partners to communicate project status, activities, and achievements
• Track and maintain hardware and software inventory
• Documents internal processes and procedures related to duties and responsibilities
• Perform server administration tasks, including user / group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Maintain internal infrastructure requirements including laptop and desktop computers (Windows, MacOS), servers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
• Monitor network traffic, analyze patterns, and implement necessary adjustments to optimize performance and security.
• Perform routine / scheduled audits of the systems.
• Support and administer remote locations and employees
• Assists in managing vendor relationship and vendor contracts related to hardware, software, and IT services.
• Recommends the selection and acquisition of hardware, software, and IT-related services and equipment.
• Work with HR to support proper onboarding / offboarding of staff : add / remove people into Active Directory, review / maintain minimal needed access, provide and keep track of needed devices (inventory).
• Management, enforcement and periodical review of 2FA / MFA solutions for IT systems.
• Manage physical access control systems.
• Provide technical support to end-users, including troubleshooting hardware and software issues, resolving technical problems, and answering technical inquiries.
• Develop and deliver user training programs to educate employees on IT best practices, security protocols, and new technologies.

Qualifications :

• Bachelor’s degree in computer science, Information Technology, or related field supporting hardware and software in an enterprise environment
• Proven experience working as a System Administrator for 3+ years.
• Experience with or knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories and virtualization
• Excellent problem-solving skills and attention to detail.
• Strong communication, interpersonal skills and strong sense of responsibility.
• Proven work experience in IT
• Experience in project management, application integrations and cloud computing (Microsoft Azure / AWS)

Preferred Experience :

• Experience configuring and managing Apple Business Manager
• Project management experience preferred
• Experience with Jira / Confluence
• Familiarity with cloud computing platforms, such as AWS or Azure

What we offer :

We offer roles in an energetic, dynamic, and global environment with great opportunities to grow and take on new challenges.

Our growth is continuous which gives endless potential to grow with the company.

• Medical Insurance
• Paid Time Off
• Flex Work Schedule : In-person Tuesday - Thursday, Flex day Monday & Friday
2 days ago