Manager of Cloud Engineering - 100% Remote

Job Overview

As the Director of Engineering, you will play a key leadership role in shaping and

executing the engineering strategy. You will be responsible for overseeing and driving the

success of our engineering teams. The ideal candidate will bring a proven track record of

leadership in a professional services environment, with a focus on delivering high-quality and innovative solutions.

Responsibilities

This person will ensure effective delivery of services to meet or exceed business

expectations for the Service Management team, while achieving appropriate balance

between quality of outcomes, risks, and the life cycle cost of such services

Monitors service execution to ensure that services are delivered within agreed upon

service levels and that both users and business partners are satisfied

Proactively monitors and measures service performance and metrics

Serves as an initial point of escalation for significant incidents that interrupt service

availability or diminish performance

Remove blockers or bottlenecks on the projects.

Ensure that there is proper documentation for the work being completed

Ensure that there is reporting in place for operational work where the work is in

production (e.g., includes dashboards, SOPs, SLA / SLO / SLIs, metrics agreed upon by the

client, run books)

Ensure that the budget meets the needs and meets the SOW deliverables

Identify roadmap items to extend consulting opportunities with customer

Provide monthly and quarterly reviews on progress towards agreed upon goals

Identify operational opportunities for sales opportunities (e.g., managed services)

Qualifications

10+ years of experience with IT service delivery management, including direct oversight

of IT services. Candidate must be out of IT Services and Delivery.

Schedule and attend regular update calls with the client to assess and evaluate the

expectations against the deliverables.

Take attendance of all employees by the project (starts early in the AM), will report all

missing employees to HR for updates in ADP. Review weekly timecards, and status

reports.

Assess all the assigned tasks in Jira or Excel by an employee by a project on each

internal / standup meeting.

Setting up and performing biweekly customer stakeholder meetings for performance

reviews.

Conduct 1 : 1 calls with each member of the team every week for at least 15 mins,

performance assessments.

Review the code being presented to the client to determine whether the product

delivered is good, great, or below expectations.

Set up and attend frequent 1 : 1s with key decision makers (KDMs) to build rapport, this

could include face to face / in person meetings (travel).

Building, executing, and closing SOW's with the sales team.

Coach and mentor employees through the development process and develop personal

improvement plans.

Interviewing candidates for internal and external (customer) roles.

Social Skills

Self-starter leader and individual who creates their tasks, backlog, and roadmap and

communicates weekly with leadership on alignment, progress, risks, and opportunities.

We need someone who is unafraid to successfully execute and not wait to be told what

to do.

Communication and collaboration are critical to the ability to Build Trust.

Curiosity to Learn from Others, Learn from the Internet, and Simulation

Results Oriented Individuals who measure what they deliver

A natural joy, passion, and pride for what they do

Location

You must be living and working out of the United States or Canada, with no exceptions.

Any travel between working locations will need to be approved in advance.

About Working Remote in this role

Travel will be required at least 4 times per year. At maximum, travel will be 6-8 times per

year

Working the necessary hours to get the job done successfully

A high network bandwidth will be needed for video, audio, and software development,

all simultaneously. A working cellular phone that works in your home office and / or a

working solution to have your cell phone / home phone work effectively

Working locations include your home office, company office, and customer office. All

working locations must be secure. Advanced Pre-approval is required to work in a

different location outside the home office and company office

Successful execution for working remotely includes but is not limited to the

following :

• High emphasis on being oriented and proactiveness
• Being 1-2 steps ahead of your customer
• Being able to see the long-term vision and get ahead of any obstacles or roadblocks
• Showing up to internal and external meetings early with video "ON
• Successful home office setup that is comfortable for you
• Engaging with stakeholders - virtually and in person
• Building trust and successful relationships with your team members and customers means working with them and getting to know them personally.
• Leveraging technology to be deeply empathic with your co-workers
• Mastery of the English language - clear communication and proving value
• Being customer-obsessed and customer-centric
• Expert level and knowledge of documentation
• Being a problem solver - bring your solutions and recommendations
• Focus on Delivery

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals.

At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations.

To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at

www.consultnet.com

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.