Food Services Manager

Job Description

Job Description

Mission Statement :

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services.

We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need.

Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals.

Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

Position Summary :

This full-time position is located in Brockton and Quincy and oversees the day-to-day operations of the food program at the Yawkey HRC and the Smith Family HRC.

In addition to overseeing the industrial kitchen and food services serving 170,000+ meals each year, the Food Services Manager will oversee volunteer coordination and communication for the food services program.

This position requires an individual with excellent management skills, an understanding of food service delivery systems including maintaining serv safe and allergen awareness certifications, the homeless population, as well as skills in volunteer engagement and public relations.

Full-time with occasional weekends required for coverage purposes. Hours / days : Monday-Friday, 10a-6p.

Essential Responsibilities :

Food Service Coordination :

• Considerable knowledge of food values, nutrition and menu planning within budget.
• Ability to maintain a variety of online operating and general records as well as the preparation of reports for inventory supplies and purchases.

Oversee and maintain a workable meal plan for 3 nutritional meals a day at both shelter sites. Order and maintain food and supplies for the kitchens.

Supervise, plan, organize and train kitchen staff and volunteers in food preparation and safety. Ensure the kitchen is met with adequate staffing and supervision.

Conduct regularly scheduled supervision in both individual and group formats as needed. Monitor staffing needs and minimize use of overtime.

Collaborate with the Associate Director of Operations to identify kitchen training needs and to facilitate training programs.

• Enforce established kitchen policies.
• Considerable knowledge of health and safety requirements enforcing effective safety protocols to maintain a safe and healthy work environment.
• Ensures that all equipment and areas are properly cleaned at all times. In partnership with Property Management, assist with the identification and work order process to ensure kitchen facilities are maintained and issues are resolved promptly.
• Assist in the coordination of food preparation for special events as needed.
• Coordination with the City Health Inspector(s) to ensure compliance with food safety regulations in the kitchen, storeroom, and dining room areas, as well as The Greater Boston Food Bank requirements and inspections.
• Responsible for maintaining a valid Serve Safe certificate and Food Allergen certificate as well as scheduling and tracking Serv Safe and allergen awareness certifications for all kitchen staff.
• Coordinates Thanksgiving for the program regions.
• Works closely with all shelter management staff to ensure appropriate coverage for all meals (including covering in the absence of a chef) as well as maintaining the cleanliness of each kitchen facility.

Volunteer and Donation Coordination :

• Works closely with the volunteer coordinator to interview, train and maintain a strong relationship with all our volunteers.
• Updates volunteer coordinator as needed on current volunteer needs for individuals, groups or special needs projects.
• Follows up with potential volunteers, including contacting and / or meeting with potential volunteers and scheduling their volunteer time (with other kitchen staff as appropriate).
• Collaborates with volunteer coordinator in responding to group requests for kitchen projects as well as food donations.
• Along with volunteer coordinator, maintains kitchen calendar for volunteers and meal donations
• Advises volunteer coordinator on any special needs or projects for recruitment of volunteers by volunteer coordinator.
• Responsible for reporting volunteer hours monthly to volunteer coordinator for in kind documentation.
• Serve as ambassador for FBMS with kitchen volunteers and donors. Foster relationships with volunteers / volunteer groups and keep in regular contact with development office regarding relationships that have potential for further engagement.

Skills & Competencies :

• Empathy : An understanding and empathy for those dealing with homelessness and related issues.
• Professionalism : Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill’s & MainSpring within the organization and the community.
• Communication : Speaks appropriately in positive and / or negative conversations with supervisors, co-workers, volunteers, donors and constituents;

Articulates the goals of Father Bill’s & MainSpring.

• Record-Keeping : Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).
• Job Knowledge : Possesses the practical and technical knowledge required on the job.
• Attendance : Acceptable overall attendance record, consistently at work and on time.
• Reliability : Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.
• Initiative : Seeks out new assignments and is willing to be flexible with additional duties.
• Adherence to Policy : Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.
• Work Ethic : Demonstrates a commitment to the Mission and adheres to the Operating Principles of Father Bill’s & MainSpring and works as part of a team toward a common goal.

Other :

• Safety & Security : Actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Travel : Local travel may be required. Valid driver’s license and good driving record required.
• Physical Demands : The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.

Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information.

Average visual acuity is necessary.

• Must be able to stand / move around for extended periods of time. Must be able to lift up to 25lbs and bend, stoop or kneel.
• Must be able to work in a fast paced and bustling environment.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee.

Other duties as assigned may be part of the job.

Father Bill’s & MainSpring is an equal opportunity employer.