Customer Service Rep - BAP (USA)

Customer Service Rep - BAP (USA)

Itasca, IL, USA Req #2336 Tuesday, June 11, 2024

PURPOSE OF ROLE :

The focus of the Account Specialist is to provide primary customer service support and partner with outside sales to manage daily activities for their assigned customer accounts.

The Account Specialist serves as the point of contact for customers’ requests and transactions, and coordinates fulfillment of shipping orders.

The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating under Bamberger Amco’s guidelines and procedures.

REQUIRED SKILLS

• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office : Outlook, Word, Excel
• Willingness to adapt in an evolving environment
• Ability to maintain a high level of organization and prioritization
• Strong analytical skills
• Innate sense of urgency that provides proactive and consistent work
• Proven ability to work well within a team and promote strong working relationships while maintaining a professional attitude and positive outlook
• Capacity to produce a large quantity of error free work in a timely fashion
• Experience in distribution and supply chain preferred
• Bachelor’s degree or equivalent work experience required

PREFERRED SKILLS

• Experience in distribution or supply chain
• Familiarity with Tableau or similar reporting software

ESSENTIAL FUNCTIONS :

• Coordinates and owns the order flow across multiple departments within Bamberger Amco
• Processes customer purchase order and all related requests
• Ensures the transaction meets acceptable profit requirements and shipment deadlines
• Provides proper documentation and certifications related to the transaction
• Maintains all customer specific information within the Bamberger Amco operating system
• Follows guidelines in submitting accurate and complete requests / paperwork to other departments by appropriate deadlines
• Works in conjunctions with the Sales Representative to ensure customers are invoiced correctly at the time of shipment
• Communicates order status to customers, including backorder information, blanket order status and future order confirmations
• Assists in all proactive duties aimed at executing soft sales, managing targets and maintain current accounts
• Understands and communicates company policies and guidelines and
• Contributes to the team’s success by assisting with coverage during absences
• Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessment of options and reaching logical accurate conclusions from available information
• Stays up-to-date on development related to the company, profession, resources and technology
• Evaluates and makes recommendations to Management in regards to business practices
• Assists with additional projects as needed
• All other duties as assigned

IND2

NOTICE TO APPLICANTS :

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status.

We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

Other details

• Job Family OPS / SALES SUPPORT JOB FAMILY
• Job Function WC (Job Function)
• Pay Type Hourly
• Employment Indicator 700741125 - AMCO OPS Sa Support
30+ days ago