Quest Diagnostics seeks Patient Services Representative. The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
Successful applicants may be assigned to work in a doctor's office, a patient service center or as business needs dictate.
Responsibilities : -Under the direction of the area supervisor, perform daily activities accurately and on time. -Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Maintains required records and documentation. -Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements : -Ability to provide quality, error free work in a fast-paced environment. -Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills to include pediatric and geriatric. -Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
- Committed to all policies and procedures including company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
- Must have reliable transportation. -Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients;
ability to accelerate and embrace change; and knowledge of our business. -Training locations may vary based on trainer availability- up to 3 hours away.
Required Education : -High school diploma or equivalent. -Medical training : medical assistant or paramedic training preferred.
- Phlebotomy certification preferred (Required in California, Nevada, and Washington). Work Experience : -Minimum of 6 months experience.
- One(+) years phlebotomy experience preferred. -Customer service in a retail or service environment preferred. -Keyboard / data entry experience a must
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