Security Account Manager

Position Overview :

As a Security Account Manager, you will manage the security services and related operation services provided to an assigned account.

This includes; client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training

Job Responsibilities :

The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately.

An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.

Associates are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.

In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists in negotiation of client contracts;

provides support during client start-ups; supports security planning, assessments, and surveys; reviews and updates post orders.

• Oversees, coordinates with Area management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff;
• ensures that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches associate, and carries out disciplinary actions, as necessary;

supports staff as appropriate in carrying out their respective responsibilities.

• Experience and understanding of Emergency Management, report writing, and patrol strategy. Account Manager will be tasked to train, develop, and implement these processes.
• Assists in development and administration of budget in relation to assigned account.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures;

ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.

• Within scope of account contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles;
• ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, and other supplies and equipment;

maintains and submits payroll records and other associate and business information.

Prepares and coordinates staffing schedules for account, in collaboration with Area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs;

reviews Security Officer site reports to ensure post orders and client directories have been satisfactorily followed; personally inspects all posts as part the evaluation of the security staff.

• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
• Facilitates teamwork and the implementation of progressive change.

Minimum Qualification at Entry

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Minimum Hiring Standards

• Must be at least 18 years of age.
• Must have a reliable means of communication (., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education / Experience :

Associate’s degree and 3 or more years of experience in a field related to the security industry and / or business management, and responsible experience in the security industry, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Prior Emergency Preparations Command experience (Law Enforcement, Fire, EMT) is preferred.

Bilingual is preferred.

ASIS Certification is preferred.

Competencies (as demonstrated through experience, training, and / or testing) :

• Understanding of security operations.
• Knowledge of business operations management and human resources administration.
• Use of personal computer and spreadsheet software.
• Ability to synthesize business / financial data and develop solutions.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to facilitate progressive change.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.

Working Conditions (Physical / Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.

In addition to other demands, the demands of the job include :

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May require regular use of vehicle and frequent travel in the performance duties.
• Regular talking and hearing.
• Frequent lifting and / or moving up to 10 pounds and occasional lifting and / or moving up to 25 pounds.
• Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus.
• Conducting oral presentation and group meetings.
• Directing, motivating, training, coaching, and discipling staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.

Compensation :

• Pay type : Salaried
• Pay rate : $65-$68k / year
• Pay frequency : Weekly
• Benefits
• Expanded EAP and Smart Dollar Support programs for life changes and personal financial management
• Medical Insurance, Life Insurance, Dental, Optical; 4 Floating Holidays, 6 Sick Days, 10 Vacation Days accrued, and 401k;
• Educational partnership programs and discounts
• Diverse work experiences and internal development opportunities

Securitas' Credentials :

• Great team of 370,000+ employees
• Industry leader providing global and specialized services
• Established in 1850 as Pinkerton and in 1934 as Securitas AB

Company Website :

EOE M / F / Vet / Disabilities

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