Head of Trade Operations (Ossining)

Job Purpose :

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

• Manage Trade Finance Area of the Branch, ensuring processing of transactions efficiently and within established turnaround time.
• Liaise with FTC- NY Team in Dubai and provide guidance / instructions where needed to ensure that TF transactions / loans are handled within established time frames, without any complaint from the customers.
• Liaise with FI-Sales Dept and provide expert opinion / advice on new products / transactions.
• Ensure implementation of laid down guidelines, documented policies and procedures and U.S. regulations especially BSA / AML, OFAC, Anti-Boycott, BIS, GLBA and all the other US regulations.

Conduct EDD on the exporters and non-account holder banks.

• Manage entire operations of the Branch in absence of the Country Manager, acting as his back-up.
• Coordinate with AFLG, Head Office, providing MIS and other required clarifications / documentation in his capacity as Branch Coordinator.

Key Result Areas :

Ensure that the guidelines of Bank Secrecy Act (BSA) / AML, OFAC / Anti-Boycott / BIS / GLBA and other US regulations are strictly complied with.

Interaction with the regulators on the important matters.

• Ensure systematic work distribution for optimum load sharing and productivity.
• Manage and process work to meet quality standards and compliance with requirements of ICC publications / SOP / OPM / APPM / US regulations.
• Coordinate with OPS, Dubai to ensure service quality and productivity standards.
• Interact with OPS, Dubai and business groups to resolve customers / transactions' issues and ensure smooth flow of daily work.
• Review & update Standard Operating Procedure (in coordination with GM, whatever required) to simplify workflows and to ensure that they are workable (practicable), standardized, cost-effective and cover bank risks adequately.
• Analyze SDS MIS received from Operations Division (NY Team) at Head Office to ensure that they are meeting SDS and are in compliance with SLA.
• Coordinate with Operations Division (NY Team) at Head Office ensuring that Complaint Resolution System and culture is set up, responding to inquiries and attending / resolving complaints thus maximizing customer satisfaction.
• Analyze Errors / Complaints / Inquiries MIS received from Operations Division (NY Team) HO to determine root cause of problems and recommend controls needed to fix the gaps to maximize productivity and customer satisfaction.
• Prepare and ensure implementation of staff training plan to develop their skills and competence in order to perform assigned tasks accurately as well as efficiently and facilitate their career growth.
• Actively participate in all AML committee meetings providing meaningful recommendations / feedback on all issues discussed therein.
• Raise URF for any issues faced in the System(s) with EDP.
• Conduct testing of new system(s) and / or enhancements in existing systems and provide test results.
• Contact and meet customers for the sustenance and enhancement of the business.
• Contact potential customers for negotiation / confirmation, whose LCs are received by us for advising. Also, to see if we could further pursue them in handling their additional business.
• Take actions and make decisions for the issues related to customer service and resolution of related problems within Bank's policies and procedures.
• Work closely with the branch / RMs and HO for getting things done, issues resolved, and decision solicited related to customers' business / transactions, when required.
• As an Internal Control Officer be in touch with all the areas of the branch and obtain the information for the review and preparation of Management Information Package for reporting to ARCG.
• Attend to inquiries / calls promptly with the information and clarification required by Internal Audit Group.

Knowledge, Skills, and Experience :

• Thorough in-depth understanding of Asset Services related matters.
• Understanding of SWIFT and the Trade Finance and financial operating systems.
• Knowledge and familiarity with prevention of money laundering, OFAC and Terrorism Financing Areas.
• Ability to plan and organize workflow.
• Good communication, leadership, and conflict management skills.
• Well-developed interpretational skills for the ICC publications.
• The position requires a minimum of 5 10 years bank operations experience out of which minimum 3 5 years at managerial level.
• Knowledge of BSA / US Patriot Act / OFAC, BIS and the other applicable US Banking Laws / regulations.
• Awareness of working of departments of the operations as an Internal Control Officer.

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