TikTok Shop - Senior Program Manager - Governance Effectiveness Control - Seattle

Responsibilities

Have you got what it takes to succeed The following information should be read carefully by all candidates.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity;

to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators.

We value user satisfaction and work on policies, rules, and systems to ensure quality.

We are looking for a Senior Program Manager who will join a high-performing Governance Effectiveness Control team (GEC) inside GNE.

The GEC team has a big influence on the rest of the GNE teams and functions with the end goal of net positive change.

Responsibilities

• Investigate and improve the process of how policies are communicated and understood by end users. Loop back the feedback to policy and communication teams.
• Investigate, validate, and improve policy implementation efficiency across data structure, level of automation, QA check points, speed of implementation, error rate.
• Investigate, validate, and improve implementation accuracy to ensure the internal mechanism (algorithm models, tools, systems, models) is applied to the right product / content and users as intended.
• Leverage various data (qualitative, quantitative) to support your audits and provide valuable insights. Generate an independent and unbiased view of key issues and communicate that clearly to relevant stakeholders with authority.
• Drive various stakeholder teams to change their practices and processes to address issues identified.

Qualifications

Minimum Qualifications

• 5+ years of working as a program manager, QA / QC expert, internal auditor, or relevant experience in policy, compliance, ecommerce business.
• Curiosity to question the status quo, truly understand the root of the problem and form an unbiased point of view based on due diligence.
• Fast learner to understand complex business processes and systems across several domains.
• Successful track record of having challenging conversations with functional leads and getting through your viewpoints.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at this link.

Job Information

The base salary range for this position in the selected city is $139650 - $256500 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and location.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses / incentives and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.

We offer the following benefits to eligible employees :

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account (HSA) with a company match.

As well as Dental, Vision, Short / Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans. In addition to Flexible Spending Account (FSA) Options like Health Care, Limited Purpose, and Dependent Care.

Our time off and leave plans are : 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym, and cellphone service reimbursements.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates :

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Our company believes that criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment :

• Interacting and occasionally having unsupervised contact with internal / external clients and / or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.

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