Account Manager/Sr- Ocean Marine Cargo

Senior Account Manager - OA09GN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

The ideal candidate will be located in the Pacific / Mountain time zone.

Work Arrangements : This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).

Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Ocean Marine Cargo underwriting teams.

The individual focuses on service experience & book of business management, while also acting as a key contact for underwriters and brokers.

This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial. This position works in a team environment which can span multiple offices;

however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload.

Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.

Job Duties / Accountabilities

• Renewal Analysis / loss analysis and prepping entire account for renewal quotes.
• Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities.
• Some Rating analysis is required for renewal prep work and underwriting thought process.
• Review and analyze Endorsement requests, escalate issues as required, process endorsements.
• Complete Underlying policy analysis on each Excess policy and send for UW review. (Terms and Conditions, exposures, general information, aggregates etc.)
• Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company.
• Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation.
• Participation in projects, as needed.
• Routine, structured and high complexity of workflow and assignment work
• Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience.

Penetrates the agency CSR relationship.

Builds and maintains relationships with key broker contacts and decision makers through regular interaction regarding renewal retention, quoting and delivery of excellent service.

Effective at rebuilding damaged customer relationships.

Prepares submissions for rating and acts as the gatekeeper between the broker, Underwriter, and the Operations Service Center.

Main systems used : Outlook, Excel and multiple web-based vendors.

Underwriting Support

• Performs initial prequalification on all renewal submissions, generates a summary of all findings.
• Leads weekly huddle meetings with Underwriter and provides recommendations on renewal accounts.
• Works independently to proactively maintain timeliness of information in the underwriting files.
• Can negotiate skillfully in tough situations with both internal and external groups. Can win concessions without damaging relationships;

focus is on win / win proposition for broker and company when reviewing renewal accounts.

• Support sales efforts through an understanding of Global Specialty Ocean Marine Cargo strategies and industry programs, as well as makeup of assigned book of business and Underwriter territory, clear understanding of sales and business goals, top partner performance, and book mix.
• Uses strong information gathering and diagnostic skills to solve problems.

Workflow distribution :

• Coordinate activities for all supporting tasks (Rating, Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts.
• Prioritizes territory workload based upon varying service requirements and customer needs of different activities / transactions.
• Monitors work performance to ensure quality objectives and service commitments are achieved.
• Facilitates routing of tasks and work between brokers, underwriters, service team, and home office team.

Project / Backup support :

• Backs up other Account Managers as needed.
• May support various projects as determined by Operations and / or underwriting staff.

Qualifications

• Experience as a Commercial Insurance Account Manager (or related) at a carrier or agency required.
• Knowledge of the following insurance coverages : Ocean Marine Cargo exposures.
• College Degree preferred.
• Strong Customer Service orientation and Relationship Building skills required.
• Proactive; adaptable; comfortable with managing through ambiguity.
• Ability to work in a fast-paced and high-volume work environment.
• Superior communications skills (oral and written) are required to articulate the strategic concepts and objectives, exchange ideas and provide progress updates.
• Professional Demeanor.
• Proficiency in Outlook, Word, and Excel Software. Knowledge of Filing software, other insurance platforms also desired.
• Must be able to work West Coast business hours.
• This opportunity will be hired as an Account Manager or Sr Account Manager depending on experience.

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