Outreach Manager (Metro Program)

Job Description

Job Description

POSITION : Outreach Manager- Metro Program

DIVISION : Programs- Outreach

WHY JOIN US :

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution.

You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With over 40 years of experience and 13,000+ lives changed each year, we know what it takes to end homelessness.

We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services.

Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION :

The Outreach Manager position at LA Family Housing is an exciting opportunity for a skilled leader to make a significant impact on the lives of those in need.

In this role, you will lead a street-based team of professionals with the goal of providing high-quality service to individuals experiencing homelessness in SPA 1 and SPA 2.

As an Outreach Manager, you will collaborate with other homeless outreach entities in the region who are part of the Coordinated Entry System (CES).

As an Outreach Manager, it is your responsibility to ensure direct staff support to the countywide outreach system that'll assist in identifying, engaging, connecting / re-connecting people experiencing homelessness.

Under your guidance, your team will provide supportive services, mental and physical health resources, and lifesaving care.

Additionally, the Outreach Manager will lead efforts to secure interim and / or permanent housing for individuals experiencing homelessness.

WHAT YOU'LL DO :

• Provides individual and team supervision using site and field-based models to support administrative, clinical, and program compliance
• Supports staff to respond to and resolve participant emergencies in the field and ensures appropriate service coordination
• Provides job counseling or disciplinary action to Outreach staff, as needed, to elicit professional, efficient, and ethical job performance in all areas
• Develops, maintains, and utilizes detailed reports that support LAFH Outreach activities, assists staff in organizing their participant needs, and collaborates within Outreach Coordination activities to rapidly prioritize participants their team members serve
• Develops, maintains, stewards, enhances, and supports external partnerships within the homelessness and housing response systems and other systems that influence homeless programs
• Motivates team members and provide on-going supervision and feedback
• Conducts timely performance evaluations and ensure submission to HR
• Coaches and develop direct supervisees and assess performance
• Manages a street-based outreach team in all aspects of job performance, and ensures application of best practices and standard of care expectations
• Additional tasks, projects, and responsibilities as assigned by supervisor

WHAT YOUR'RE SKILLED AT :

• Must have excellent written and verbal communication and interpersonal skills, including customer service focus in working with all internal organizational levels and external contacts
• Ability to work in a fast-paced environment
• Strong decision-making skills
• Proficient computer skills (Microsoft Office, Excel, PowerPoint)
• Passion for ending homelessness
• Exercise independent judgment and leadership abilities including ability to make sound decisions
• Knowledge and experience in conducting street outreach; understanding of the Coordinated Entry System (CES) and its overarching goal of achieving functional zero for those experiencing homelessness
• Extensive knowledge of issues facing homeless single adults (e.g. chronic health, substance abuse, mental health, domestic abuse, resources for undocumented persons)
• Social Service or non-profit management experience with ability to work with limited supervision

OTHER :

• Maintain and execute confidential information according to HIPAA standards
• Ability to be flexible and work in an environment subject to ongoing change
• Bilingual : Spanish / English preferred
• Obtain and maintain CPR / First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Ability to pass a pre-employment physical exam
• Travel is a regular duty for this position and is required 30% of the time
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Use of a personal vehicle to travel between worksites and other locations is required
• Ability to work a 9 / 80 work schedule

WHAT YOU'VE ACCOMPLISHED :

• Minimum of two (2) years of social service experience
• Minimum of one (1) year of relevant management experience

WHAT WE OFFER :

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9 / 80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility, Professional Development Funds, Emergency Funds and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to : walking, climbing stairs, handling, finger / grasp / feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings.

Comfortable working in a pet friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

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