A company is looking for a Senior Customer Success Specialist to engage with customers and ensure they achieve their business objectives.
Key ResponsibilitiesDevelop and execute account engagement plans to meet customer business objectivesCollaborate cross-functionally to resolve customer issues and promote successful adoption of solutionsManage customer satisfaction and proactively address accounts at riskRequired Qualifications2-5 years of experience in customer service, support, or account managementFamiliarity with Salesforce or similar reporting systemsUnderstanding of SaaS systemsKnowledge of LMS, CRM, ERP, and / or SIS systems preferredMinimum of a bachelor's degree or equivalent work experience
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Senior Total Loss Customer Care Specialists are an important part of our vehicle life cycle process, providing vehicle owners with the information they need to navigate our title procurement process. Senior Total Loss Customer Care Specialists embody our main values of "accountability" and a "will t...