The UPS Store at American University is seeking a Retail Sales Associate to deliver world-class customer service to all retail customers.
The Associate will advise our customers on our products, services, and should be able to convey information in a clear and concise manner.
If hired, the Associate will work at our AU campus location and our Wisconsin Avenue Tenleytown location.
The ideal candidate will be a current undergrad or graduate student at American University or another Washington DC university.
Previous retail sales experience is not required, but the applicant must possess a friendly and genuinely helpful demeanor, and a professional appearance.
He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
The candidate should expect to work 15-30 hours per week.
The UPS Store operates 9 : 00 - 7 : 00 Monday-Friday, 10 : 00 - 5 : 00 Saturday, and 11 : 00 - 5 : 00 Sunday.
RESPONSIBILITIES
- Deliver outstanding customer service to walk-in customers and telephone inquiries
- Continuously practice good listening skills with customers and co-workers
- Take ownership of the customer's shipping needs and offers viable solutions
- Learn all product and service offerings, alternative solutions, and industry trends
- Operate all equipment, software, and devices in an expert fashion
- Maintain a clean, organized, and safe working environment
- Perform other duties as assigned
QUALIFICATIONS
- Currently enrolled in a college curriculum
- Must be available to work during college summer break, May through August
- Outstanding listening and typing skills
- Strong verbal communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 50+ pounds
- Willing and able to work 15 to 30 hours per week
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