Senior Manager - Long Term Services and Support

Current employees : Please apply through the employee portal to be considered for this opportunity.

Pay Range : $103, - $155, Annual

$103, - $155, Annual

Department :

Department of County Human Services (DCHS)

Job Type :

Regular Non-Represented

Exemption Status :

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified) :

October 07, 2024

The Opportunity :

Multnomah County Department of County Human Services Aging, Disability & Veterans Services Division invites applications for a Long Term Services and Support (LTSS) Senior Manager .

In this position you are a member of the ADVSD Leadership team, which is convened to establish organizational priorities, ensure integration of services, program development and to address system issues to ensure equity, access and effective services for our client population.

In this role you will supervise Branch Managers and establish direction and goals for the program, promote consistency and unity of purpose across geographically-based Long Term Services and Supports (LTSS) offices, and inspire a collaborative framework for policy development, planning and decision-making for the program.

You will be responsible for implementing effective strategies for managing change, as well as strategic and operational leadership for the LTSS Program.

You will ensure that the needs of consumers within the community are met, engage in cross-department and division collaboration and coordination to address system barriers and to promote a seamless delivery of services to clients.

You will be responsible for budget development, resource allocation, quality assurance and ensuring the availability of necessary department resources.

You will be responsible for responding, advising and implementing phases of emergency management, creating and supporting a framework to reduce vulnerability to hazards and respond to disasters.

Primary responsibilities include :

Racial Equity + Leadership : Integrate racial justice and equity principles as a key focus to all initiatives and activities with goals to influence a workplace where everyone can thrive and do their best.

Influence, evolve, and implement division priorities to meet the diverse needs of the community served by our programs. Provide strategic direction and decisions for programs.

Budget development / resource allocation for six (6) branch offices, ensure consistent operations and equitable delivery of services to clients.

Engage in management practices within union contract and county personnel policies.

Culture + Collaboration : Address system barriers and enhance client services through engagement with department management, division leadership team, community partners, and advisory councils.

Promote a work environment with a strong foundation of respect, integrity, and collaboration.

Quality Assurance : Oversee and develop direction of the LTSS Quality Assurance Program, evaluate program effectiveness, and implement improvement initiatives.

A successful candidate would possess the following competencies :

Promoting Equity : You deconstruct barriers to equality. You cultivate work environments that value truth-telling, courage and vulnerability, space to think and reflect, community-mindedness, shared power, hope, and openness to difficult conversations.

Leadership and Creativity : You demonstrate understanding of the culture, political nature and interpersonal relationships that drive success at the County.

You lead by example and move work forward through personal actions and collaboration. You provide meaningful feedback regarding the nature, design and intended outcomes of work in relation to the needs and demands of the County and the communities it serves.

You seek, advocate for, and implement improved methods, systems and approaches to meet changing organizational needs. Experience managing and leading in a union environment and developing a collaborative and inclusive relationship with union members and representatives.

Acting with Integrity : You act in a manner that is consistently truthful, reliable, trustworthy and transparent in words and actions.

Navigating Change : You accept change as an inevitable part of work and adapt to plans as needed. You demonstrate self-awareness, effectively manage emotions under pressure, and readily offer support and encouragement to others.

Learning Agility : You are aware of changing workplace trends, and possess the ability and desire to adapt your own skills and knowledge while encouraging others to do the same.

You are able to identify issues and educate self and others regarding paths to problem resolution.

Advanced knowledge of laws and policy related to the administration of Federal and State financial, medical and long-term care benefit programs for the elderly and individuals with disabilities;

this includes laws, regulations and policy related to Medicaid, Medicare, Food Stamps, Older Americans Act, Oregon Project Independence, In-home Care, Adult Foster Homes, Residential Care Facilities, Assisted Living Facilities, Specialized Living Facilities, Enhanced Care Facilities and the Community-Based Care Waiver

Advanced knowledge of the Federal, State and Local organizational network designed for leading, coordinating and providing equitable delivery of services for older adults, individuals with disabilities and veterans

Advance understanding of the needs of the older adults, individuals with disabilities and veterans

Advance knowledge and experience implementing effective strategies for managing change within an organization.

Experience leading and managing a complex social service programs that is both customer and rule-driven

Experience using a participatory management style to promote teamwork and a "learning" work environment for employees

Experience in public sector budget and policy management

Working knowledge of emergency management phases and approaches

To Qualify

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work.

We encourage applications from members of historically underrepresented racial / ethnic groups, women and individuals with disabilities, veterans and LGBTQIA+ community members.

Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required.

Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the

Minimum Qualifications / Transferable Skills :

Bachelor's degree (Equivalent training and practical experience may substitute for the educational requirement) AND

Five (5) years of increasingly responsible human / social services program management experience, including supervision and background or working knowledge of the aging and disability programs. .

Must have a valid driver's license

Must pass a criminal background check

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

Transferable Skills : Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position.

Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation

The Application Packet : Attachments will not be reviewed unless specifically requested. Your completed application must include the following :

A completed online application AND

Resume AND

A cover letter. Please attach a cover letter as a separate document. The quality of your response may determine if you are moved on to the next review.

Please be clear and specific in the applicable sections of the online application / resume about how your background is relevant.

Information stated in your cover letter must be consistent with your application and / or resume (when applicable).

Describe how your background makes you a great candidate in this role described in the Overview and To Qualify sections of the job announcement.

Please include any work experience and transferable skills related to budget management, complex program management, racial justice and equity.

Please be thorough, as these materials will be used to determine your eligibility for an interview. We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for.

The recruiter as listed on the job announcement must receive all attachments by the closing date of the recruitment. Please attach veterans' preference documentation to the separate Oregon Veteran Preference Questionnaire, not the regular application.

Please contact the recruiter as soon as possible if you experience complications uploading your attachments.

Internal candidates : After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox.

Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

Do not click the Submit button before you upload your documents.

After You Apply :

Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete.

These can be found under the My Applications section. You must complete these tasks or actions before the job posting closes.

Check both your email and Workday account for updates regarding this recruitment.

The Selection Process :

For details about how we typically screen applications, review our overview of the. We expect to evaluate candidates for this recruitment as follows :

Initial review of minimum qualifications

An evaluation of application materials to identify the most qualified candidates

Consideration of top candidates through phone screen and / or interview

Background and reference checks

Note : Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Information :

Type of Position : This salaried management position is not eligible for overtime pay.

Schedule : Core business hours are Monday Friday, 8 : 00 AM 5 : 00 PM.

Location : Five Oak Building, 209 SW 4th Avenue, Portland, OR 97204

Diversity and Inclusion : At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

The is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference : Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act : We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.

Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter : Crystal Swain

Crystal Swain

Email : Phone :

Phone :

1 (503) 8539050

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Job Profile :

9365 - Manager Senior