Service Technician

Job Description

Job Description

JOB DESCRIPTION :

Join our team as an installation and service technician and start your new career at Awest Security! This position is located in Bismarck and will service surrounding areas.

Generous PTO, paid holidays, and training. Technicians enjoy career advancement opportunities with pay increases. Installation and service technicians drive company vehicles.

Pay-$50,000 per year DOA

JOB PURPOSE :

Service technicians perform basic service and installations of cameras, alarms, and Intercom systems for residential and business customers.

Our service technicians drive a company vehicle and wear company clothing. As an AWest Security team member, you will enjoy progressive career opportunities with pay increases, and training and advancement opportunities!

KEY FUNCTIONS :

Technicians perform installation work including but not limited to alarm, video and intercom installations, and service in customer homes and places of business.

Technicians maintain records, including daily logs and gas sheets.

Technicians record all required information on work orders, surveys, and referrals.

Technicians appropriately manage difficult or emotional customer situations and respond promptly to customer needs.

Technicians respond to requests for service and assistance in a timely manner.

Technicians perform on-call duties as required.

Technicians operate and drive a company vehicle in accordance with all AWest Security policies including maintaining a safe driving record.

Technicians communicate effectively and professionally in all forms of communication with internal and external customers.

Technicians maintain regular attendance as required by their position.

EXPERIENCE AND EDUCATION :

HS Diploma / G.E.D. required.

Maintain a current and valid driver’s license and good to excellent driving record. A DUI within the last 5 years disqualifies you from employment in this position.

Must pass a state background check.

WORK ENVIRONMENT AND PHYSICAL DEMANDS :

The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and / or carry loads of up to 84 lbs.

The noise level in the work environment is moderate to loud.

While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of vibration.

In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors, or other entrances, navigating hallways and buildings, etc.

and adapting successfully to a constantly changing environment.

Employees may be required to work more than 40 hours per week and other than normal business hours, as business demands.

Must be able to climb ladders and other structures with proper equipment.

Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

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