Driver Support AgentVirtualVocations • Worcester, Massachusetts, United States
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Driver Support Agent
VirtualVocations • Worcester, Massachusetts, United States
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A company is looking for a Driver Support Agent to assist 1099 service partners with various support tasks.
Key Responsibilities
Assist 1099 service partners with onboarding and account management
Respond to delivery partner inquiries via phone, email, and text
Cross-reference internal data to make decisions on account status and relay operational issues
Required Qualifications
Passion for creating an amazing customer experience
Ability to demonstrate empathy and patience in challenging situations
Strong critical thinking and analytical skills
Dependable and punctual with time management skills
Undergraduate or equivalent degree preferred; bilingual in Spanish is a plus
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Driver Support Agent • Worcester, Massachusetts, United States
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