Front Desk Associate

About ourclient : Ourclient NuSpecies is a natural health company that makes uniquecoldprocessed plantbased nutritional supplements and herbalmedicine.

Their mission is to help their clients live longer andbetter.

Aboutthe position : The Front Desk Associate is a friendly andnurturing presence in our store. Your will support our clients whoare going through a scary time of their life.

You will provideguidance empathy and customer support to them as they look to ourproducts as a last resort to the disease they are fighting.

Youwill handle transactions update inventory be knowledgeable aboutour products so you can answer any question the customer / client mayhave.

MainResponsibilities : ( Additional daytoday taskswill be discussed during the interviewprocess. )

• Provideappropriate literature and verbal introduction to NuSpecies to newcustomers entering thestore
• Processpurchase / return / exchange transactions in store. Provide accuratechange for cashtransactions
• Packagecorrect products forcustomers
• Placeorders for shipping or pickup over thephone
• Open / Closethe cash register Balance thetill
• Timelyanswer incoming calls immediately return missed calls and makeoutbound calls to clients using our onlinebased phonesystem
• Openand Close NuSpecies retailstores
• Maintaincleanliness of the store and individual workareas
• Maintainstore inventory : perform weekly counts report discrepancies andavoidlosses.
• Maintainaccurate transactions and clientrecords
• Ensureclient information is up to date comprehensive and in sync acrossall NuSpeciessystems
• Beknowledgeable of participate in and promote NuSpecies marketing andadvertising efforts in store toclients.
• Maintaina working knowledge of product codes and types company returnpolicies and current coupons and promotions to ensure clients paythe correct amounts forproducts
• Coordinatewith other team members and management via Google Chat Email andHubSpot (CRM) to ensure clients get the support that they need fromsales and support staff.

For example scheduling appointmentspassing along a message to their consultant and directing questionsto the rightperson

Location : BronxvilleNY

Salary : $18 $22 perhour

Typeof employment : Parttime

Schedule : Flexible;Inoffice

Requirements

• Minimumof 2 years customer service / cashierexperience
• Proficientwith an Apple operatingsystem
• Comfortablewith browserbased software for documenting in clientaccounts
• Minimumtyping speed of 45WPM
• Saturdayor Sundayavailability
• Diverse
• Problemsolver
• Strongcommunication skills both oral andwritten
• Peopleperson

Benefits

• Medical
• DentalandVision
• Employeeperks
• Paidtimeoff andmore...

Minimum of 2 years customer service / cashier experience Proficientwith an Apple operating system Comfortable with browser-basedsoftware for documenting in client accounts Minimum typing speed of45 WPM Saturday or Sunday availability Diverse Problem-solverStrong communication skills, both oral and writtenPeople-person