DESCRIPTION OF RESPONSIBILITIES :
- Deploy, maintain, analyze, upgrade, troubleshoot and repair PC and Mac hardware / software and network systems. (Including peripheral devices such as printers)
- Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Both for onsite and remote end-users)
- Creates desktop images and installs or updates security patches and carries out corporate compliancy for the desktop
- Active Directory and e-mail account creation, maintenance and troubleshooting
- Maintain IT Inventory
REQUIRED DEGREE / EDUCATION / CERTIFICATION :
Currently pursuing BA or BS degree in IT related field of study or HS education or GED with 0-3 years of experience in an IT technical support environment
REQUIRED SKILLS AND EXPERIENCE :
- Diagnostic and analytical skills for software / application knowledge.
- Ability to multitask - Sense of urgency; maintain a positive attitude.
- Strong customer focus; service-oriented attitude.
- Excellent telephone presence with organized follow-up skills.
- Good analytical and strong problem-solving skills.
REQUIRED CITIZENSHIP AND CLEARANCE :
- Must be able to obtain a Secret Clearance
- The Alaka ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries;
a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
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