Customer Success Manager

Become Customer Success Manager (m / f / d) at Retarus.

All potential candidates should read through the following details of this job with care before making an application.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100 as well as governmental agencies and major players in markets across the world.

Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision.

With some 500 employees in 20 offices on four continents, Retarus operates locally and thinks globally : our teams are organized across borders and are highly integrated.

This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Mobile working and flexible working time
• Family atmosphere and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business and options to work abroad
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

• You are responsible for your own customer portfolio and take on the long-term care for a sustainable, trusting, and successful business relationship.
• You use your talent to detect cross-, upsell and renewal potentials and you always have the right solutions at hand for your customers.
• You have an open ear for individual customer requirements and use them as an opportunity to intensify the business relationship.
• You convince our existing customers with your open, communicative personality, whereby you contact customers proactively.
• You take on projects of various sizes and handle them independently.
• In the event of complaints, you work on a solution together with the customer.
• You are the first point of contact for contract renewals.
• You work closely with colleagues from other technical departments and sales.

What you'll need

• You have successfully completed a bachelor’s degree in Business, Marketing or related fields or have relevant work experience within a customer facing role, ideally with a technical background.
• You have first experience with a solution-oriented sales approach.
• You have worked with Enterprise organizations and managed to develop VP and higher relationships.
• Industry experience with Finance, Insurance and Healthcare verticals is a plus.
• Ideally, you have gained initial professional experience in the IT / software environment or process optimization and would like to develop further in the direction of account management / sales.
• You work diligently through any customer issues until resolved.
• You bring a strong business acumen and a customer-oriented way of thinking.
• You easily adapt to the sometimes-complex requirements of the respective customers while maintaining the balance between customer wishes and profitability.
• You come with strong communication skills to interact with customers and with internal organizations.

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations.

You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs and the projects you work on will be deployed globally.

Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Compensation Range : $75,000.00 - 80,000.00. This is the pay range the Company believes it will pay for this position at the time of this posting.

Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Very important

Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal it’s easy and doesn’t take long. Our colleague Isabell Wiethe is happy to field any questions you may have : [email protected]

We’re looking forward to getting to know you!

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