Technical Business Quality Analyst I (QA Testing/Product Support)

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

If the following job requirements and experience match your skills, please ensure you apply promptly.

Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This is a hybrid opportunity that will work from the Chicago office 3 days a week AFTER 3 months of 5-day office attendance.

Must live in a commutable distance to the Chicago, IL office.

Sponsorship will not be provided for this role.

This position is responsible for identifying, analyzing, and evaluating requirements for implementation. Developing written test plans and test cases from requirements document.

Executing testing criteria, analyzing test output and documenting work plans for assignments. Reporting and communicating issues / discrepancies and recommending solutions.

Assisting in defining a systematic approach to solving issues. Knowledge of cross team functionality. High visibility among other departments and leadership as well as working independently within employees assigned area.

Links both technical and business requirements in their associated area of expertise; and proactively searches out potential problems and recommends resolutions.

JOB REQUIREMENTS :

• Bachelor degree OR 4 years of claims adjudication or claims administration experience.
• 2 years experience in testing and researching claim adjudication problems.
• Experience with technical applications such as SQL, Access, Excel other database, design, structure and manipulation products.
• Knowledge of the developmental life cycle.
• Apply analytical skills and to utilize research techniques, problem solving and resolution skills.
• Clear and concise verbal, written and interpersonal skills including the ability to work with teams.
• Complete projects in a timely manner.
• PC experience to include Microsoft Access, Word.

PREFERRED JOB REQUIREMENTS :

• Experience and working knowledge of testing methodologies (FIRM REQUIREMENT)
• Experience in Product Support roles
• Bachelor Degree
• Working knowledge of HCSC systems and HCM business operations.
• Health Insurance industry knowledge.
• Training technical information to groups
• Technical writing skills (training manuals, matrices, etc).

We encourage people of all backgrounds and experiences to apply.

Even if you don’t think you are a perfect fit, apply anyway - you might have qualifications we haven’t even thought of yet.

Sponsorship will not be provided for this role.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement :

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.

Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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