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Fraud Specialist

Fraud Specialist

Sunrise SystemsShawnee Mission, Kansas, United States
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Job Title : Fraud Specialist / Fraud Operations Specialist I

Location : Overland Park, KS

Duration : 07 Months On Contract

Description :

  • This role will be hybrid, 3 days office / 2 days remote after training is complete.
  • At least 1 year relevant experience required.Conduct in depth analysis and / or investigations to identify and manage fraudulent activities.
  • This includes customer authentication, fraud investigations and / or compliance with fraud policies in all business channels.
  • Investigates and responds to fraud escalations.
  • Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.
  • Hours of operation Mon-Fri 8 : 00AM to 7 : 00PM CST and Saturday 8 : 00AM to 5 : 00PM CST. Must be able to work flexible schedule including nights, weekends and holidays.

Position Summary :

  • Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities.
  • Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

    • Position Requirements :

  • Preferred background / prior work experience Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
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    Fraud Specialist • Shawnee Mission, Kansas, United States