Customer Experience Specialist Role Profile
At Diventures, we use our passion and the power of water to impact lives, change the world, and have fun doing it! The Customer Experience Specialist contributes to our mission by creating positive experiences for our customers, sharing product knowledge, providing gear and class recommendations, and facilitating sales in the store.
The Customer Experience Specialist works with friendliness, professionalism, and integrity to understand each customer's unique needs and aspirations, ranging from learning how to swim, advancing their scuba skills, getting the latest dive equipment, or going on a bucket-list dive trip.
By proactively engaging customers in-person, on the phone, and through email, the Customer Experience Specialist builds lasting relationships with customers and offers them continued opportunities to enjoy the water.
The Customer Experience Specialist must be confident presenting information in a one-on-one or small group setting to our customers .
The Customer Experience Specialist also helps us maintain a welcoming, clean, and organized store, with an exceptional visual presentation of products, ensuring the customer's first and lasting impressions are exceptional.
Key Attributes of the Successful Diventures Customer Relationship Specialist
- Customer-First
- Confident in Sales
- Takes Initiative
- Engaging
- Friendly
- Courteous
- Clear Communicator
- Professional Presenter
- Displays Urgency for the Customer
- Empathetic
- Attention to Detail
- Problem Solver
We're looking for someone who wants to be an expert in course and equipment sales and will apply their knowledge and experience to every customer interaction.
You will work alongside your store team to hit monthly sales targets.
We help our employees experience all the fun and adventure the water has to offer with special pricing on swim lessons, scuba classes, and dive gear.
If you are passionate about the water and confident in making sales with customers, we want to hear from you.
Retail Customer Service Associate
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. Provides an outstanding customer service experience by using consultative skills to anticipate customer ...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that's unlike any other. As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through wi...
Retail Associate Customer Service
Essential Duties(Other Retail Associate, Customer Service, Associate, Retail, Store Manager, Customer. Contributes to the mission of Goodwill by providing the best customer service to our customers. ...
Customer Experience Specialist (Quality Assurance)
The CARFAX Quality Assurance group is looking for a Customer Experience Specialist to join their team! The Customer Experience Specialist will help increase call quality across different areas of our business to increase revenue and retention. Join Team CARFAX as a Customer Experience Specialist. We...
Retail Customer Service Associate
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. Provides an outstanding customer service experience by using consultative skills to anticipate customer ...
Retail Customer Service Associate
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. Provides an outstanding customer service experience by using consultative skills to anticipate customer ...
Retail Customer Service Associate
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. Provides an outstanding customer service experience by using consultative skills to anticipate customer ...
Customer Experience Services Sr. Consultant TS/SCI & Full Scope Poly
Experience working in the support field and direct customer interactions. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Provide technical guidance and advice for the operations and maintenance of the customer's ex...
Customer Experience Services Sr. Consultant TS/SCI & Full Scope Poly
Proactively manage customer projects to ensure customer needs are understood and met, including championing product development activities, conducting plant trials and following up on customer requests. Collaborate effectively across engineering, customer service, operations and other internal funct...
Customer Experience Services Sr. Consultant TS/SCI & Full Scope Poly
Experience working in the support field and direct customer interactions. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area. Provide technical guidance and advice for the operations and maintenance of the customer's ex...