Business Analyst

SUMMARY

The Business Analyst is responsible for supporting, maintaining, developing and aiding in evaluating solution and technologies for different County departments.

This individual will assist in the interactions and projects between Information & Technology Solutions (ITS) and multiple County departments and agencies.

The Business Analyst goal is understanding, apply and be proficient and in understanding how different applications work for the departments they support.

This individual must also ensure ITS delivers solutions that enable these departments and allows them to become more productive

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proficient with different Database Technologies (SQL server, Access)'
• Able to learn new systems and software solution, both "off the shelf and in-house systems;
• Able to install, configure and support multiple applications for a 100+ users;
• Must have excellent communication skills, both written and oral. Candidate is expected to keep their manager informed at all times;
• Must be proficient at prioritizing problem resolution between the client and vendor and / or ITS analyst / developer team;
• Able to work independently;
• Able to manage all aspects of waterfall or agile projects;
• Proficient at Helpdesk tasks, problem solving and crisis resolution;
• Proficient in vendor relationships and contract reviews;
• Communicating with the Director and resource manager;
• Assist the Manager and CTO with budgetary forecasting and needs;
• Demonstrates the willingness to take on additional tasks as needed, a positive influence, dependability, and timeliness and compliance with the County employee code of ethics;
• Supports ITS plans and strategies with the ITS team, County management.
• Liaise between various business departments and groups;
• Collaborate with team members to understand organizational and operational challenges;
• Provide technical assistance in identifying, evaluating, and developing systems and / or business processes to meet user requirements;
• Collaborate with team members to understand organizational and operational challenges;
• Work as part of project teams implementing business solutions.
• Hardware and software management including, but not limited to, resource allocation, execution, implementation tracking, and delivery of new technology and systems;
• Assist in testing efforts and monitor quality control functions-negative, regression, functional testing together with data validation;
• Evaluation and verification of the system capabilities and act as the intermediary between end-users and software developers;
• Engage with business leaders and users to understand how data-driven changes to process, products, services, software and hardware can improve efficiencies and add value;
• Orders 1099 forms each December, and assists print shop technicians with printing, sealing, and mailing 1099 forms each year at the county's print shop.
• Checks in with all of their assigned departments regularly;
• Regularly works appropriate helpdesk tickets that affect members of their assigned departments;
• Assists the county's Infor System Administrator in supporting and managing the county's cloud-based financial system on a daily basis;
• Regularly mans the InforGoLive email inbox for incoming end user issues / enhancement requests regarding the financial system;
• Performs user configuration and activation in two financial system tenants (PRD and TST);
• Sets up internet shortcuts for new users and introduces them to how to login to the financial system and access UAP training documentation;
• Troubleshoots end user financial system issues;
• Assists with scheduling PRD to TST refreshes and analytic system upgrades.
• Coordinates meetings with the county's core financial team;
• Verifies analytic cube reloads / refreshes are functioning on a weekly / daily schedule, respectively;
• Receives purchase order email notifications daily and forwards them to the appropriate contacts;
• Assists / supports implementations and integrations with the financial system such as Courts Document Management / PSI, NeoGov, OpenGov, LeaseQuery, PCard;
• Meets and works daily with the financial system vendor on various topics (open tickets for system issues, open tickets for end user issues, open projects / integrations / implementations);
• Attends online financial system customer forums to see what new features are coming in a future cloud updates;
• Triages helpdesk tickets / logs and updates tickets with the financial system's ticketing portal and works them to resolution;
• Receives appropriate approval to assign security roles within the financial system;
• Assigns Requesting Locations to the appropriate Approvers within the financial system for requisition process flow;
• Installs / configures Infor ISD tab within Microsoft Excel for the appropriate end users;
• Assists with Infor ISD template / upload issues;
• Coordinates and supports end user training / workshops with CFO, county ITS trainers, and Infor trainers;
• Suspends and resumes budget edit queue when necessary for county Finance Department;
• Regularly notifies and updates end users regarding specifics of planned cloud maintenance, unplanned outages and system issues;
• Assists with end user report customization and facilitates special report requests;
• Troubleshoots system errors / financial processes with end users and Infor support techs.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BS Computer Science or equivalent experience;
• 3 to 5 years technical project management;
• Strong communications skills;
• Strong customer service skills;
• Ability to multi-task;
• Analytical / organizational skills;
• Related hardware / software skills;
• Knowledge of emerging technology;
• Computers and printers in a networked environment;
• Facilitation skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls;

reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

The noise level in the work environment is usually moderate.