Patient Experience Representative (rotating days) Emergency Department

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people.

With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.

Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

32 hours rotating days (please note there is a 6 week / 40 hours a week paid training commitment before you go into your shift).

Emergency Department - Patient Experience Representative

The Patient Experience Representative will :

• Provide positive and effective customer service that supports departmental and hospital operations.
• Schedule patient encounters and procedures to coordinate within and across providers, departments, and institutions.
• Answer, screen and route telephone calls. Record and forward messages and triage calls for urgent information or services.

Respond to requests for routine information or assist within scope of knowledge and authority. Initiate calls for emergency services as required.

• Collaborate and communicate with referring providers and practices to facilitate management of complex patient issues.
• Greet and direct patients, families and visitors.
• Monitor daily schedule and patient flow to optimize resource utilization and patient experience.
• Communicate with clinicians and / or supervisors and route patients / visitors to maintain efficient patient / visitor flow.
• Serve as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues;

follow through on identified problems. Collect and organize medical records, information, materials and supplies required for admissions or encounters.

Prepare requisitions and other standard forms as requested by clinician or supervisor.

• Verify, record and process patient demographics, insurance / payment and referral information for patient encounters. Collect all necessary clinical documentation and information.
• Collect, compile and forward related documentation for reimbursement.
• Reconcile payments and prepare deposits providing an accurate accounting of funds. Provide an accurate record of transactions in the Hospital systems.

Facilitate and direct communication with Financial Counseling.

Transcribe, type and proofread correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and / or specialized terminology.

Prepare documents using specialized commercial software, such as desktop publishing or graphics packages.

To qualify, you must have :

• A high school level of educational development and zero to 1 years of previous experience such as customer service, administrative, or experience in a health care setting.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Experience the benefits of passion and teamwork.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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