Under the direction of the owner, the assistant manager is responsible for the overall operation, maintenance, and success of the gym.
The assistant manager is a leader in the industry, shows initiative, always leads by example, and eagerly embraces 9Round's vision to create the best member experience possible.
This is a great position for a candidate looking to be a proponent for growing a dynamic small business backed by the world's largest kickboxing franchise.
RESPONSIBILITIES include, but are not limited to the following :
Training
- Ensure personal attention is being provided by trainers during every 9Round workout with high energy and with the ability to multitask, participate as necessary
- Ensure trainers are explaining and demonstrating exercises in a manner that provides the best workout each and every time, while motivating members to reach their personal fitness goals, participate as necessary
Selling
- Sell memberships with a focus on total revenue brought in each month
- Achieve monthly sales goals established with owner
- Develop strategy for and manage 9Round Social Media Presence (Facebook, Instagram, and others) by creating content and videos that build brand loyalty and increase exposure to all potential demographics.
- Develop and execute monthly marketing plans with owner, within a monthly budget, which may include the following, or others : Trade Shows, Health Fairs, Business to Business relationships, corporate partnerships
- Personalized and engaging lead generation / re-generation and follow up to convert prospects into members
- Maintain excellent customer service and high level of engagement with current members. Drive and sustain high retention and member referral activity.
- Customer service via all forms of communication : in person, phone, email, text, social media, etc.
- Manage accounts payable and resolve past due memberships
Facility Management
- Ensure the gym is clean, sanitized and all equipment organized and in working order at all times.
- Ensure all Opening & Closing Procedures are completed as scheduled and outlined.
- Order inventory and supplies as needed
Operations
- Work closely with owner to hire, properly train, and motivate employees
- Drive the educational training, development, and performance review of employees in a timely manner, and help facilitate the latest knowledge in the fitness industry
- Conduct monthly team trainings / meetings and inform employees of all marketing promotions and new policies, and provide guidance toward achieving individual career and company goals
- Provide sales support and training to staff to maintain a high conversion rate
- Manage work schedule for all employees
- Mediate and resolve employee relations matters
- Maintain a focus on keeping expenses low, including payroll, to maximize profit growth
- Ensure employees consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
- Maintain the security and safety of the gym, members, guests, and confidential information
- Any and all duties required to run a successful, profitable gym that adheres to the Franchise Standards
REQUIREMENTS : The successful candidate must have the following experience, skills and education :
- Training experience for personal or group fitness
- Sales experience with demonstrated ability to drive sales and meet established goals
- Strong desire to network, build / develop relationships, and sell value of fitness and 9Round model
- Proven leadership ability in an educational, fitness or professional setting
- Clear and articulate communication skills
- Efficient time management skills
- Current CPR / AED certification
- Computer literacy
- Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 25lbs.
Preferred :
- Degree in related field (ex : Exercise Science, Physiology, Kinesiology, Sports Management)
- Sales experience with demonstrated ability to drive sales and meet established goals
- Current national training certification
- Bachelor's degree
QUALITIES FOR SUCCESS IN THIS POSITION
- Physically fit and committed to living a healthy lifestyle
- Passionate, intelligent and knowledgeable regarding the fitness industry
- Detail oriented, hardworking, accountable
- Creative, personality, high energy personality that is contagious
- Someone who wants to have FUN, SMILE and LAUGH at work
- Strong leadership ability with the understanding that there is no "I" in team
- Ability to work independently, as well as with a team
- Comfortable closing sales by building relationships and selling the value of 9Round
- Comfortable creating videos and content in a gym setting. Creative thinking and ability to execute a formal marketing plan
- Comfortable communicating with all demographics by all avenues (face to face, phone calls, text, email, social media, group settings, etc.)
- Develop new business and marketing opportunities while fostering the relationship with current members
- Must be available to be in the gym building relationships with members a set number of hours each week
- Professional, above all else
BENEFITS
- 9Round Trainer Certification Program
- Uniform and Equipment Starter Kit
- Commission plan
- Complimentary gym membership for yourself and significant other
- Access to 9Round Nutrition Portal
- Eligible for additional growth opportunities
NOTE : This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements.
Other duties not listed here may be assigned as necessary to ensure the proper operations of the gym.