System Support Analyst - Specialist

Position Type : Full time

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage : 1 - 5%

1 - 5%

Job Description

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

System Support Analyst Specialist of Cloud Data Platform provides on-going support of critical data warehousing and reporting systems in an AWS-based environment.

The Support Specialist must be highly experienced and able to act independently to resolve highly complex problems.

What you will be doing

Work directly with an onshore / offshore IT support team responsible for operational performance of cloud-based data systems : Snowflake, Kafka, Airflow, AWS / S3, Lambda, CDAP, Tableau, etc.

Provides 24x7 on-call support for all assigned production-related systems.

Continuously provide SME knowledge to promote the operational health and monitoring of production environment of cloud-based systems

Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.

Support production escalations and manage issue through resolution to stabilize operational environment(s).

Perform L2 / 3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.

Complete special projects & tasks as directed by manager

What you bring :

Detailed and proven experience with :

Bachelor's degree plus 5-7 years of experience in IT support and experience required

Experience with ServiceNow and / or other ITSM system and ITIL

Proven ability to troubleshoot application issues in a complex production environment

Passion for recognizing and solving problems to deliver actionable business insights.

Excellent communication skills, both verbal and written, and team skills necessary to work well with onshore and offshore team members.

Detailed and proven experience with :

AWS / S3

Snowflake

Data Warehousing concepts and ETL experience

SQL and procedural language

Unix OS / scripting

Additional skills are a plus :

Tableau, WebFocus or comparable enterprise-level reporting tool exposure

Kafka or Attunity proficiency

AWS Lamda proficiency

CDAP proficiency

Airflow proficiency

What we offer you :

A competitive salary and benefits

A variety of career development tools, resources and opportunities

The chance to work on some of the most challenging, relevant issues in the payments industry

Time to support charities and give back to your community

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $105, - $176, and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location.

Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training.

Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is supplement document

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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