REFERRAL OPERATIONS SPECIALIST
Overview
As part of the Operations team at Free Market Health, the Referral Operations Specialist works with the Director of Operations, and other techs to ensure all incoming, in-scope authorizations received from clients are processed accurately and efficiently.
As part of a growing team in a fast-paced, start-up environment, this position will execute operational practices that deliver against key objectives that meet the needs of our internal and external stakeholders.
Operational excellence will ensure both internal and external stakeholders' expectations are exceeded, and over time will support the company's efforts to drive growth through renewals and expansion.
Specifics
The specific responsibilities for this role include, but are not limited to :
- Ensure all specialty medication referrals are routed appropriately according to established SOPs.
- Research all marketplace referrals with route exceptions.
- Responsible for timely case resolution of Jira tickets related to patient referrals.
- Identify deficiencies in routing logic resulting in route exceptions, so that solutions can be engineered.
- Work within all applications needed to perform job duties.
- Other responsibilities as judgment or necessity dictate.
- This position may occasionally be required to travel domestically.
Qualifications
- High School diploma or equivalent GED.
- 1 year of work experience.
- Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
- Attention to detail.
- Ability to understand and follow instructions, and work independently and efficiently.
- Proficient computer skills with the ability to learn proprietary company software.
- Pharmacy technician preferred.
Customer Service Representative
As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. Help customers impro...
Remote Administrative Assistant (No Experience Required) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Onboarding Specialist - Bank Operations
Onboarding Specialist - Bank Operations. Minimum of one year of experience in banking operations, bank customer service or retail banking role required. ...
Operations Manager LF
Manage and grow assigned sales territory through effective leadership of independent contractor Sales Representatives.Work closely with the Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction.Accountable for achieving defined sales metrics in ass...
Equipment Finance Operations Coordinator
Equipment Finance Operations Coordinator. ...
Project Manager II
Accountability, Analytical Thinking, Budgeting, Leading Project Teams, Organizing Meetings, Project Implementations, Project Scope Development, Strategic Objectives, Strategic Planning. As a Project Manager II within the Technology team, you will be based in Pittsburgh, PA. Manages projects from ori...
Operations Manager
The Operations Manager will be responsible for overseeing the day-to-day operations of the organization, including office management, developing and implementing operational policies and procedures, and ensuring efficient workflows and resource allocation. This is a full-time on-site role for an Ope...
Project Manager (Bear IC)
In this role your overall responsibility will include all aspects of one or more construction projects for the duration of projects assigned; leading the project team with upper management and representing Bear IC to the client. Bear IC is looking for a skilled, experienced, and flexible Project Man...
Stocker/Cashier (Part Time)
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. Cashier: Ability to operate a cash register efficiently and accurately. Cashier: Comply with state and local requirements for handling and selling alcoholic beverages. ...
Receptionist
Local dental office in search of a Front Desk Receptionist to join their team! Searching for an individual with excellent customer service skills and prior dental receptionist experience. ...