Desktop Platform System Administrator and Engineer

Description

Looking for an opportunity to make an impact'

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success.

We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Our Mission, Vision, and Values guide the way we do business.

If this sounds like a mission you want to be a part of, keep reading!

Civilian Health Solutions uses a wide range of capabilities in Digital Modernization, Mission Software Systems, and enabling technologies like Artificial Intelligence and Machine Learning to support our customers' mission in advancing biomedical research and protecting public health.

Our team's focus is ensuring our health customers have the right solutions to keep pace with an ever-evolving public health landscape and prevent the next public health crisis.

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Your greatest work is ahead!

Job Description :

Leidos' Health and Civil Sector is seeking a skilled and collaborative Desktop Platform System Administrator and Engineer to support a federal agency's extensive macOS and Windows infrastructure.

This role requires a deep technical acumen combined with strong interpersonal skills, as the candidate will be responsible for managing and optimizing Apple macOS devices through Jamf Pro and Microsoft Windows devices via Microsoft Intune and Azure.

The ideal candidate will excel in both technical problem-solving and effective communication, working seamlessly with cross-functional teams to ensure top-tier support and operational excellence.

Candidate MUST :

be able to work onsite 2-3 days per week in Rockville, MD

be a US Citizen or US Person who has lived in the United States for at least three consecutive years and have the ability to obtain a Public Trust level 5 clearance.

Primary Responsibilities :

Configure, deploy, and manage Apple macOS devices using Jamf Pro, and Microsoft Windows devices through Microsoft Intune and Azure.

Ensure efficient setup, imaging, and ongoing support for both macOS and Windows platforms.

Provide high-level support for Mac and Windows systems, addressing complex hardware, software, and network issues with precision.

Offer VIP support and resolve high-priority technical challenges.

• Diagnose and resolve intricate problems, using advanced analytical skills to identify root causes and implement effective solutions across macOS and Windows environments.
• Manage the lifecycle of devices through Mobile Device Management (MDM) tools, ensuring compliance and security following mSCP and third-party security tools.
• Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting. Identify and implement process improvements to enhance efficiency and effectiveness.
• Work closely with IT support teams, external vendors, and stakeholders to address hardware, software, and network issues.

Foster a collaborative environment to deliver tailored support and ensure alignment with team objectives.

Support Device as a Service (DaaS) deployments, including the setup and enrollment of macOS and Windows devices for new hires.

Contribute to project planning, execution, and service improvement initiatives, ensuring adherence to service level agreements (SLAs).

Required Qualifications :

• Jamf 200+ Certified (or equivalent), CompTIA A+., ITIL Foundation v4.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Additional 4 years considered in lieu of degree
• Minimum of 8 years of hands-on experience in system administration and device management, with a strong focus on Apple macOS devices and substantial experience with Microsoft Windows devices.

Proven expertise in Mobile Device Management (MDM) using Jamf Pro, Microsoft Intune, and Azure.

• Demonstrated ability to troubleshoot complex issues and manage network connectivity effectively.
• Advanced proficiency in managing macOS devices with Jamf Pro and Windows devices with Microsoft Intune and Azure.
• Expertise in endpoint management and system administration.
• Experience with network configuration, including VPNs, firewalls, and IP addressing.
• In-depth understanding of security best practices, including system hardening and compliance.
• Experience in overseeing or supporting IT projects, including upgrades, migrations, and deployments. Ability to plan, execute, and manage project tasks effectively.
• Excellent written and verbal communication and collaboration skills to work effectively with diverse teams, contractors, and stakeholders.

Ability to build and maintain strong working relationships and deliver exceptional customer service.

• Advanced analytical skills to address complex issues, develop strategic solutions, and execute them effectively. Strong troubleshooting capabilities and a proactive approach to problem resolution.
• Expertise in creating and maintaining detailed technical documentation and process improvements. Ability to design and implement standard operating procedures.
• Ability to obtain a Public Trust Clearance.

Preferred Qualifications :

• Apple Certified MacOS Technician (ACMT), Microsoft Certified : Azure Administrator Associate, Microsoft Certified : Modern Desktop Administrator Associate, Microsoft Office Specialist, HDI certifications, etc.
• Prior experience with NIH systems or similar federal environments is advantageous.
• Extensive knowledge of both macOS and Windows environments, including advanced device management, security configurations, and user support.
• Locally available for on-site support in Rockville, MD, or Washington, DC.

Original Posting Date : 2024-07-30While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range : Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health.

The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries.

Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.

For more information, visit www.Leidos.com .

Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here .

Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.

e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work).

Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.

g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.

g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at email protected .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.